•Responsible for supervising the entire Hospital Quality Improvement and Patient Safety (PMKP) program which includes quality improvement, patient safety and risk management, through various clinical service audit processes, auditing compliance with policies and procedures in all divisions and departments in the hospital, carrying out process improvement based on incidents and risks, as well as ensuring the proper functioning of the Quality Management System (Medblaze) as a means of supporting quality improvement efforts.
•Conduct audits of clinical and non-clinical services in accordance with hospital accreditation standards and various hospital policies & procedures, together with Patient Safety Officers in each department / service unit.
•Carrying out quality data collection (various quality indicators) from all departments, validating data according to data validation policy, aggregating and analyzing data at the hospital level.
•Manage hospital documents, starting from developing new documents, reviewing and revising old documents, ratifying, to distributing and communicating documents throughout the hospital.
•Receive and carry out grading of incident reports, appoint incident owners, investigation owners, and action owners in accordance with the escalation grading matrix to superiors based on incident levels.
•Carry out pro-active risk reduction strategies in the form of Failure Mode & Effect Analysis (FMEA) in at least 1 clinical process every year.
•Responsible for managing the hospital level Quality Management System (Medblaze), including the document module, incident & risk, audit module, including managing users and access for all staff in the hospital.
•Acting as a Subject Matter Expert in the fields of Quality Improvement, Patient Safety and Risk Management in the Hospital, and conducting teaching (as a trainer / resource person) on the above topics to all employees in various training programs organized both by Human Capital and by Quality & Risk dept.
•Assist the Quality & Risk department head in preparing reports to the director, chairman of the hospital quality committee, and external parties (accreditation agencies, health services, ministry of health).
•Assist the Quality & Risk department head in preparing for accreditation, especially internally by carrying out self-assessments with the accreditation Working Group, Working Group and reporting the results of the self-assessment to the QR Dept Head, Chair of the Quality Committee and Director.
Qualifications
•Diploma (D3) Degree from Health Professional
•Have minimum of 3 years of clinical work experience at shift responsibility/supervisor level or preferably head nurse.
•Preferably those who have worked in a hospital and understand business processes in several departments/service units. Have an understanding of various hospital policies & procedures.
•Have experience in supervising the process of providing clinical services, for example serving as supervisor / coordinator / in charge in a clinical service unit, both in nursing and medical support.
•Familiarity with risk management practices and incident reporting processes.
Additional Information
[BEWARE OF RECRUITMENT SCAMS]
It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.
Skills Required
- Diploma (D3) Degree from Health Professional
- Minimum 3 years clinical work experience at shift responsibility/supervisor level or preferably head nurse
- Experience supervising the process of providing clinical services (supervisor/coordinator/in-charge) in nursing or medical support
- Familiarity with risk management practices and incident reporting processes
- Preferably worked in a hospital and understands business processes and hospital policies & procedures
What We Do
Siloam Hospitals Group, operating as PT Siloam International Hospitals Tbk, is the largest private hospital network in Indonesia. The company provides comprehensive healthcare services through an extensive network of hospitals, featuring international standard facilities and professional medical personnel. Its mission is to deliver high-quality, accessible healthcare across Indonesia, combining professional medical expertise with state-of-the-art medical equipment.
