Join the Infrastructure Platforms Team and embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.
As a Technology Support II in Corporate Infrastructure Platforms, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery.
Job responsibilities
- Provides first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
- Assists sin the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
- Contributes to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
- Uses problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
- Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
- Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
- 2+ years of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
- Knowledge of Data Centre Mechanical & Electrical infrastructures, Building Management System, Fire Protection and Security System.
- Ability to configure basic iLo/iDrac/remote access configuration
- Extensive Knowledge in structure cabling, cable management and testing tools
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
- Extensive Knowledge in physical racking and stacking of servers and network devices
- Experience in replacing components in servers and network devices
- Experience with live chat, incident/service request management, and runbooks for system issue resolution
- Baseline knowledge of operational management and excellence
Preferred qualifications, capabilities, and skills
- Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
- Ability to document issues, procedures, and root cause analysis
Skills Required
- Bachelor's Degree in Computer Science, Cybersecurity, Data Science, or related discipline
- 2+ years experience providing first-contact solutions and end user support for hardware, software, and networks
- Knowledge of Data Centre Mechanical & Electrical infrastructures, Building Management System, Fire Protection and Security System
- Ability to configure basic iLO/iDRAC/remote access
- Extensive knowledge in structured cabling, cable management and testing tools
- Working knowledge of enterprise-authorized AI capabilities for production support with strong validation and data sensitivity awareness
- Ability to review and validate AI-assisted incident recommendations and follow escalation/security expectations
- Extensive knowledge in physical racking and stacking of servers and network devices
- Experience replacing components in servers and network devices
- Experience with live chat, incident/service request management systems, and runbooks
- Baseline knowledge of operational management and excellence
- Familiarity with troubleshooting techniques for hardware, software, and systems (preferred)
- Ability to document issues, procedures, and root cause analysis (preferred)
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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