Quality & Education Supervisor - Revenue Cycle Management (RCM)
Description
Position Overview
As the Quality & Education Supervisor, you will lead the development and execution of comprehensive training programs across all phases of the healthcare revenue cycle. You’ll supervise a team, drive quality initiatives, and partner with leadership to enhance accuracy, efficiency, and regulatory compliance.
This role is ideal for a collaborative leader who thrives in a fast-paced environment and is passionate about continuous improvement and education.
Key Responsibilities- Lead & Develop Talent: Supervise, mentor, and coach team members while fostering a culture of accountability and growth
- Training Strategy & Delivery: Design, implement, and deliver onboarding and ongoing education programs for RCM staff and clients
- Content Development: Create and maintain up-to-date training materials aligned with coding updates, payer regulations, workflows, and system enhancements
- Quality Assurance: Oversee QA processes to ensure compliance, accuracy, and adherence to best practices; integrate findings into training improvements
- Performance Optimization: Analyze metrics, identify gaps, and collaborate with leadership to drive operational excellence
- Regulatory Awareness: Stay current on industry changes and ensure timely integration into training and processes
- Reporting & Insights: Track training effectiveness, completion, and staff performance to inform ongoing improvements
- Cross-Functional Collaboration: Partner with leadership and stakeholders to support strategic initiatives and continuous improvement efforts
Why Join UPA?
At UPA, we value our people and invest in their success. You’ll enjoy:
- Competitive compensation aligned with your experience and expertise
- Comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- Generous Paid Time Off, Holidays, and Sick Leave
- 401(k) with company match and immediate vesting
- Life Insurance, Disability, and Critical Illness Coverage
- A supportive, team-oriented culture that prioritizes growth and work-life balance
- The opportunity to make a meaningful impact in a respected healthcare organization
Requirements
What We’re Looking For
- Strong knowledge of the end-to-end healthcare revenue cycle
- Proven ability to lead, coach, and develop teams
- Experience with training development, delivery, and performance improvement
- Analytical mindset with experience using metrics and reporting to drive decisions
- Exceptional communication and presentation skills
- Ability to translate complex concepts into clear, actionable training
- Highly organized with strong problem-solving abilities
- Proficiency with Microsoft Office and revenue cycle systems
- Adaptability in a dynamic, fast-paced environment
- High school diploma or equivalent required; additional healthcare or college coursework preferred
- Experience in revenue cycle operations required
- Prior supervisory or leadership experience strongly preferred
If you’re ready to lead, innovate, and make a measurable impact in healthcare operations, apply today and take the next step in your career with UPA.
Skills Required
- High School education or equivalency, medical courses or college preferred
- Experience in healthcare revenue cycle operations
- Supervisory experience
- Strong understanding of the full healthcare revenue cycle process
- Analytical skills and experience with metrics and performance reporting
- Excellent communication and presentation skills
- Ability to lead and mentor others
- Proficiency in Microsoft Office applications and revenue cycle systems
- Strong organizational, analytical, and problem-solving skills
What We Do
University Physicians' Association, Inc. (UPA) was established in 1995 to provide solutions for medical practices, serving primary and multispecialty members throughout Eastern Tennessee. They offer services such as revenue cycle management and credentialing.
