The Role
Audit sales calls, chats, and communications for compliance and quality; coach and train sales reps; analyze performance metrics and report insights; resolve complaints and manage escalations; enforce compliance and best practices.
Summary Generated by Built In
Key Responsibilities:
- Sales Quality Monitoring: Auditing sales calls, chats, and communications to ensure compliance with company policies, best practices, and quality standards..
- Coaching & Training: Provide ongoing coaching and feedback to sales representatives to improve sales skills, customer service quality, and adherence to process. Conduct regular training sessions to ensure the team stays up-to-date on best practices and quality guidelines.
- Performance Analysis & Reporting: Analyze sales performance metrics, customer interactions, and data to identify trends, issues, and areas for improvement. Provide regular reports and actionable insights to management.
- Complaint Resolution & Escalation: Monitor and address customer complaints related to sales processes or interactions, ensuring appropriate resolution and follow-up.
- Compliance & Best Practices: Ensure that the sales team adheres to company policies, industry regulations, and compliance standards. Maintain high levels of integrity and professionalism within the sales process.
Required Experience:
- 1-4 years of experience in sales quality.
- Proven track record of managing and improving sales performance and quality in a fast-paced, target-driven environment.
Skills Required
- 1-4 years of experience in sales quality.
- Proven track record of managing and improving sales performance and quality in a fast-paced, target-driven environment.
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The Company
What We Do
University Living is a global online marketplace specializing in verified student accommodation. The company helps international students discover, compare, and book high-quality housing near universities across various international hubs, including the UK, USA, Europe, Australia, Singapore, and the UAE. Beyond housing, they offer 24/7 expert support and integrated services such as visa solutions, flight tickets, and international money transfers to ensure a seamless student mobility experience.
