This is a remote position.
The ideal candidate will be comfortable meeting new people frequently and have the ability to determine a candidate's potential through clever questions. They should have excellent organizational skills in order to build and maintain a pipeline of prospective candidates. Additionally, they should be committed to both meeting and exceeding assigned quotas.
This profile requires candidates to work from home and must have their own laptop and high-speed internet. The candidate must be motivated to grow with the company and work with an entrepreneurial mindset considering a start-up work culture.
Quality Analyst - Sales Responsibilities:
- Audit calls & sales processes and provide feedback on areas of improvements and strength.
- Coach Sales force and give constructive feedback on timely performance.
- Take up improvement activities through Regular Briefings & Call listening sessions.
- Help the new hires speed up the learning curve, periodically conduct audits of new hires.
- Conduct Call Calibrations, detailed process audits & RCA; thorough understanding of QA Reporting
- Drive projects undertaken for process improvements.
Requirements
- At least 2-3 years of experience as Quality Analyst for Sales team
- Excellent Verbal & Written communication Skill
- Go-getter and strive for performing process improvement.
- Immediate Joiners.
Skills Required
- At least 2–3 years of experience as a Quality Analyst supporting a Sales team
- Excellent verbal and written communication skills
- Motivated, proactive, and committed to process improvement
- Available to join immediately
- Own laptop and high-speed internet for remote work
What We Do
21K School is an online K–12 school providing personalized, flexible education for learners from early years through secondary grades. Its technology-enabled platform combines live, interactive classes with on-demand learning, supporting Indian, British, American, Cambridge, and Pearson pathways. The school emphasizes accessible, affordable, borderless education, helping students develop academic knowledge, problem-solving, creativity, leadership, and future-ready skills while connecting learners in a global community.
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