The Role
Conduct quality assurance evaluations, root-cause and data analysis, and progress reporting. Serve as an escalation contact and subject matter expert for quality processes, while supporting problem prevention and continuous improvement projects. The role requires strong communication, analytical, organizational, presentation, and decision-making skills, along with English and Mandarin proficiency and fintech experience.
Summary Generated by Built In
Overview
Job SummaryIf you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!
QualificationsMain Requirements:
- Experience in supporting fintech
- Experience in preparing and presenting written project status reports and executive briefings
- Phenomenal communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical, and decision-making ability
- Language proficiency in English and Mandarin is mandatory
Key Responsibilities:
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
Skills Required
- Experience supporting fintech
- Experience preparing and presenting written project status reports and executive briefings
- Strong communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical, and decision-making ability
- English language proficiency
- Mandarin language proficiency
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The Company
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
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