The Role
Conducts quality assurance evaluations for call-center processes, analyzes root causes and data, prepares progress reports, resolves process questions as an escalation point, serves as a QA subject matter expert, and supports continuous improvement initiatives.
Summary Generated by Built In
Qualifications
- Bachelor’s degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years’ experience as QA in call center
- Must be proficiency in English in terms of written, reading and speaking
- Able to start work immediately is preferred.
- Language Requirement: English
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
Skills Required
- Bachelor's degree or equivalent diploma in any discipline
- At least 1 year of experience as a quality analyst in a call center
- Proficiency in written, reading, and spoken English
- Ability to work rotational shifts, including three shifts across five working days
- Ability to start work immediately
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The Company
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
