Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
Sutherland is seeking a Quality Analyst to support a new program launching in Alexandria!
Quality Analysts ensure consistent customer experience, sales execution, process adherence and compliance through structured audits, calibration, feedback and reporting.
As a QA you'll get to own:
Audit & Monitoring
- One audit per agent per day, equivalent to five audits per agent per standard Monday-Friday week.
- Audit calls using the Quality MON Form.
- Evaluate sales pitch, objection handling, process adherence, documentation and customer experience.
Sales Hygiene & Compliance
- Validate sales to ensure they meet program requirements.
- Check sales for hygiene issues, documentation gaps and compliance defects.
- Identify and route invalid or non-compliant sales through the appropriate correction or rejection process.
Leadership Reporting
Quality sends weekly and monthly reports to leadership, including BQ Management. Reports include quality scores, defects, defect themes, feedback and coaching completed. Policy updates and flyers are distributed to the full flow through the approved distribution list.
Qualifications
- Must be fluent in German or French (B1/B2)
- B2 English Level also required
- 1-2 years experience as a QA w/in the BPO industry supporting a sales program preferred
- Must be able to work onsite in Alexandria
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Fluent German or French at B1/B2 level
- B2 English proficiency
- 1-2 years of Quality Assurance experience in the BPO industry supporting a sales program
- Ability to work onsite in Alexandria
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
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