Quality Administrator

Position summary 

To offer a professional communication link between Stryker and our customer base for all quality support activities. This role serves as a key liaison between Stryker and our customers, ensuring a seamless and positive experience across all service touchpoints. This role is responsible for managing customer inquiries, coordinating timely responses, and ensuring that customer needs are met with professionalism and care. The coordinator will work closely with internal teams to ensure that customer-facing activities are executed efficiently and in alignment with company standards.  The role also oversees and coordinates all field-related activities scoped within PFA Executions.   

Serves as a member of divisional quality team to establish, implement, and maintain Global Regulatory and Quality processes and documents supporting our Global QMS. 

Key areas of responsibility 

• Act as the primary point of contact for customer inquiries, concerns, and feedback. 

• Provide timely and accurate responses to customer requests, including documentation, product support, and issue resolution. 

• Coordinate with internal teams to ensure smooth handling of customer-facing activities and follow-ups. 

• Maintain clear and consistent communication with customers throughout the process. 

• Track and document customer interactions and ensure records are up to date and accessible. 

• Support the resolution of product-related issues by facilitating returns, replacements, or troubleshooting as needed. 

• Develop and maintain customer service tools such as FAQs, response templates, and process checklists. 

• Collaborate with cross-functional teams to improve the customer experience and streamline quality delivery. 

• Monitor service timelines and ensure that customer expectations are met or exceeded. 

• Participate in team meetings and contribute to continuous improvement initiatives focused on customer satisfaction. 

Qualifications 

• High school diploma plus 2+ years of relevant experience 

• Strong communication and interpersonal skills with a customer-first mindset. 

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. 

• Proficiency in Microsoft Office and customer service platforms (e.g. SharePoint). 

• Experience in a regulated or technical environment is a plus but not required. 

• Time management skills, writing, coordination, and execution of basic regulatory items. 

• Interpersonal communication, collaborative teamwork and negotiation skills.  Composes routine communications with regulators and other key stakeholders