Senior User Researcher - Mixed Methods

Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability.

Founded in 2019 by Ed Harycki, former Swift Capital Founder (acquired by PayPal in 2017). Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

At Credit Genie, we’re looking for a User Researcher with strong mixed-methods expertise to drive impactful insights across our product portfolio. You’ll independently scope, execute, and communicate research that informs strategy and improves user experience, partnering closely with Product, Design, Data, and Engineering.

• Own end-to-end studies from planning to insight activation across discovery, definition, and delivery.

• Select the right methods for the question, blending qualitative and quantitative approaches.

• Build lean yet rigorous study designs, balancing speed, depth, and business impact.

• Take high-priority research topics from brief to actionable insights with minimal guidance.

• Independently scope questions, hypotheses, success criteria, timelines, and resourcing.

• Recruit the right participants, craft screeners, and manage logistics, incentives, and consent.

• Conduct studies, synthesize across qual and quant signals, and land clear recommendations that de-risk product decisions.

• Create durable artifacts for reuse: frameworks, opportunity maps, journey maps, and research readouts.

• Work shoulder-to-shoulder with designers to explore solution directions grounded in user needs.

• Inform design through early discovery research and iterative concept evaluation.

• Run design validation: task-based usability, benchmark studies, and unmoderated tests to assess comprehension, usability, and desirability.

• Translate findings into design implications, acceptance criteria, and prioritized fixes.

• Establish lightweight feedback loops to accelerate build–measure–learn cycles.

• Qualitative: generative interviews, contextual inquiry, diary studies, concept testing, moderated and unmoderated usability.

• Quantitative: survey design and analysis, opportunity sizing, benchmark/usability metrics, basic experiment readouts in partnership with Data.

• Triangulate insights from product analytics, behavioral data, and market signals to strengthen recommendations.

• Turn findings into clear problem statements, opportunity areas, and prioritized recommendations.

• Create concise, compelling deliverables that land with executives and cross-functional partners.

• Facilitate workshops to align teams on user needs, JTBD, and solution direction.

• Maintain research ops hygiene: recruiting plans, screeners, consent, incentives, repository hygiene.

• Champion inclusive research practices and accessibility.

• Contribute to research playbooks, templates, and best practices.

• 3–6 years of applied UX/User Research experience in product teams, shipping insights that informed roadmap or design decisions.

• Demonstrated mixed-methods fluency: able to scope and run both qual and quant studies and synthesize across data sources.

• Strength in study design, sampling, and bias mitigation; comfortable with descriptive statistics and survey analysis.

• Proficiency with tools such as UserTesting/Lookback, Qualtrics/Typeform, Dovetail/Airtable, Figma, Amplitude/GA or similar.

• Excellent storytelling and stakeholder management skills. Able to influence without authority.

• Strong documentation, organization, and ethical research practices.

• Bachelor’s degree or equivalent experience in HCI, Psychology, Social Science, Human Factors, or related field.

• Fintech, payments, or regulated industry experience.

• Familiarity with experimentation, conjoint/MaxDiff, or segmentation.

• Comfort collaborating with analytics partners on instrumentation and metrics.

• Clear research impact on product strategy, scope, and UX quality.

• Decision speed and confidence improved via timely, right-sized studies.

• Stakeholder satisfaction and repeat demand for research partnership.

• Lead mixed-methods programs spanning multiple product areas.

• Mentor junior researchers or cross-functional partners on research craft.

• Shape our research practice, standards, and repository to scale insights.

Our goal is to provide a comprehensive offering of benefits and perks that promote better financial, mental, and physical wellness.

We believe working alongside each other in person is the best way to build a great product and foster a strong company culture. Our expectation is that employees are in the office five days a week, allowing for optimal collaboration, inclusivity, and productivity. At the same time, we understand that life happens and recognize the importance of flexibility. We are committed to supporting our employees when circumstances arise that require remote work or adjusted schedules. Our goal is to ensure everyone can effectively balance personal and professional responsibilities while maintaining our collaborative and productive environment.

Here are some highlights of our benefits and perks offerings, feel free to ask your recruiting partner for more details on our comprehensive offering for employees.

• 100% company-paid medical, dental, and vision coverage for you and your dependents on your first day of employment. 

• Monthly fitness reimbursement up to $100 or a full membership to LifeTime Fitness

• 401(k) with a 2.5% match and immediate vesting 

• Meal program for breakfast, lunch, and dinner

• Life and accidental insurance

• Flexible PTO

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total compensation and rewards package at Credit Genie. You may also be eligible to participate in the bonus and equity programs. You will also have access to comprehensive medical, vision, and dental coverage, a 401(k) retirement plan with company match, short & long term disability insurance, life insurance, and flexible PTO along with many other benefits and perks.

Credit Genie is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work. If you require any accommodations to participate in our recruitment process, please inform us of your needs when we contact you to schedule an interview.