Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.
This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out.
At Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.
Learn more at telamon.com
Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP
Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)
Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options
Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities
Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.
Note: benefits eligibility may be based on employment status, tenure, location, or other factors
The Specialist, QMS Documentation is responsible for creating, preparing, managing, and controlling quality and certification documentation in support of the company's Quality Management System (QMS). This role ensures SOP’s, work instructions, quality records, certification packages, and related documentation standards, processes, and certifications are accurate, current, and compliant with applicable industry, customer, and regulatory requirements. The Specialist partners with Quality, Engineering, Manufacturing, and Operations to maintain documentation integrity and support certification, audit, and continuous improvement activities across telecom and data center operations.
Create, maintain, and control quality documentation including SOPs, work instructions, quality plans, inspection records, and certification packages in accordance with QMS requirements.
Support the development and maintenance of certifications and compliance documentation relevant to telecom and data center infrastructure (e.g., NEBS, UL, ISO 9001, FCC, FAT documentation).
Manage document control processes including version control, review cycles, approval workflows, and document distribution.
Collaborate with Engineering, Quality, Manufacturing, and Operations teams to develop and update documentation that accurately reflects current processes and standards.
Support Factory Acceptance Testing (FAT) documentation preparation and execution in coordination with Engineering and Quality teams.
Assist in internal and external audits by preparing, organizing, and presenting required quality documentation and records.
Identify documentation gaps, inconsistencies, or compliance risks and work with relevant teams to resolve them in a timely manner.
Maintain the document management system, ensuring all records are organized, accessible, and audit-ready at all times.
Support continuous improvement initiatives by documenting updated processes, revised work instructions, and lessons learned.
Managerial Responsibility
This role has no direct reports
Travel/Shift Requirements
Primarily on-site; occasional travel (<10%) to customer locations, supplier facilities, or other Telamon offices as business needs require.
Work Environment and Physical Demands
Primarily office environment with occasional interaction on the manufacturing floor.
Frequent computer and keyboard use for extended periods.
Occasionally lift materials up to 25 pounds.
Skills and Abilities Required
Strong technical writing and documentation skills with high attention to detail and accuracy.
Working knowledge of QMS frameworks and documentation standards (e.g., ISO 9001, NEBS, UL, FCC, or equivalent).
Experience with document control systems and document management best practices.
Familiarity with telecom and/or data center infrastructure, equipment certifications, and quality requirements.
Ability to work cross-functionally with Engineering, Quality, Manufacturing, and Operations teams.
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams); experience with document management platforms preferred.
Education and Experience Required
Associate or bachelor's degree in Engineering Technology, Quality Management, Technical/Business writing, Information Management or Industrial Engineering or related field preferred; equivalent experience will be considered.
3+ years of experience in quality documentation, document control, or QMS administration.
Experience in telecom and/or data center environments strongly preferred.
Familiarity with certification processes (NEBS, UL, ISO 9001, FCC, or similar) preferred.
Skills Required
- 3+ years of experience in quality documentation, document control, or QMS administration.
- Strong technical writing and documentation skills with high attention to detail.
- Working knowledge of QMS frameworks and documentation standards (ISO 9001, NEBS, UL, FCC, or equivalent).
- Experience with document control systems and document management best practices.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
- Associate or bachelor’s degree in Engineering Technology, Quality Management, Technical/Business Writing, Information Management, Industrial Engineering or related field, or equivalent experience.
- Experience in telecom and/or data center environments.
- Familiarity with certification processes (NEBS, UL, ISO 9001, FCC, or similar).
- Experience with document management platforms (preferred).
What We Do
Headquartered in Raleigh, North Carolina, Telamon-Transition Resources Corporation (TRC) is a 501(c)(3) private non-profit organization that provides educational services through early childhood and family support programs, workforce and career services, and housing and financial empowerment services to nearly 24,000 individuals a year in eleven states. MISSION: Our mission is to provide educational services that lead to better jobs, better lives, and better communities. HISTORY: Since our beginnings in 1965 as the Migrant Project of the North Carolina Council of Churches, we have grown into a large, stable organization with diverse funding from federal and state governments, as well as substantial partnerships with private foundations. We became a HUD certified National Intermediary in the Housing Counseling sector, and we provide community action services through projects in West Virginia and North Carolina. In Indiana, we are Transition Resources Corporation, or TRC, since another organization held the Telamon name when we incorporated in that state. TODAY: Now in our 54th year of service, we are focused on growth, and on positive customer outcomes. In 2014, Telamon began providing financial literacy services to families and staff in our Delaware Head Start programs through an innovative partnership with the State of Delaware's $tand By Me program. In 2016, our Governing Board and executive leadership set a strategic goal of growing our services by embedding financial empowerment for customers and staff into all our lines of business.
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