About the role
Accountabilities
In-Process Quality Assurance: Lead in-process audit activity to catch defects early and ensure conformance at production floor.
Defect Identification and Containment Action:Prevent defective units from progressing by identifying, tagging, and recording issues during assembly operations, assure good 5S practice on production floor.
Quality Control Supervision: Oversee QCs activity on the machine area, assembly area to ensure consistent inspection and effective rework handling.
Final Product Quality Supervision: Lead final inspection teams and ensure compliance with standards before goods are shipped.
Quality Team Capability Building: Build the capability of QC staff through targeted coaching, performance feedback, standardized training and evaluation program after training for current QCs, establish/ organize implement & follow onboarding program for new QCs
- Continuous Improvement - Customer Complain: handling Customer Complain KPI. Lead root cause investigations and drive corrective actions, report customer complaint trends and action proposals.
Train Quality Awareness to onboarding employees. Support train semi-product and product standards for QC team and production use.
Qualifications
Bachelor’s degree in Engineering, Technology, or a related field is preferred
At least 2 years of experience in QA or Product Engineer at Manufacturing Company, with familiarity in Control Plan, Quality Standard, BOM, traceability system such as QAD/ SAP/ ERP.
Ability to use QC tools for analysis : Pareto, google sheet, Flowchart…
Language Skills: Good in English (written skill) and fluency in Vietnamese are a must, as we have to work with customer complaints.
Communication Skills: Strong communication skills with internal teams and cross functional teams. Ability to negotiate and resolve arising issues efficiently.
Problem-Solving Skills: Ability to handle unexpected situations, such as quality issues or urgent requirements.
Personality: Proactive, flexible, able to work independently, and under pressure.
Skills Required
- At least 2 years of experience in quality assurance or product engineering at a manufacturing company
- Familiarity with control plans, quality standards, bills of materials, and traceability systems such as QAD, SAP, or ERP systems
- Ability to use quality-control analysis tools including Pareto analysis, Google Sheets, and flowcharts
- Good written English skills
- Fluency in Vietnamese
- Strong communication and cross-functional collaboration skills
- Ability to negotiate and resolve issues efficiently
- Problem-solving ability in unexpected or urgent quality situations
- Proactive, flexible, independent, and able to work under pressure
- Bachelor's degree in Engineering, Technology, or a related field
What We Do
We believe that love is the foundation for a brighter world, and it grows when it is shared. Every day, we pour our hearts into developing creative, meaningful, and fun ways for you to share love with the people around you. We combine art and engineering to stretch the boundaries of the imagination and create magical gifts that bring people together. Whether you’re celebrating a holiday, an important milestone, or an everyday moment, we aim to inspire you to share love with our amazing designs.
