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Position Title: QA Specialist II - Document Control
Location: Bedford, New Hampshire
Department: Quality Assurance, Document Control
Reporting To: Supervisor, Document Control
Responsible For (Staff): No
The individual will manage, coordinate, and maintain cGMP documentation, procedures, and records to ensure only controlled copies are reviewed, approved, issued, distributed, and archived. The Document Control QA Specialist II will evaluate document needs and participate in the processing of Documents and Records, maintain databases and Quality Management System tools and supports personnel and functional areas as needed. The primary objective of the Document Control QA Specialist II will be to contribute to the maintenance and improvement of the Document Control program and its systems. The QA Doc Control group is dedicated to the continuous improvement of the Document Change Control Lifecycle and Quality Systems to meet current compliance standards and ensure proper processing and release of controlled documents.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintain Quality System Master Documents and Master Document List
- Facilitates workflows in the electronic document management system and legacy paper processes.
- Performs the creation, modification, and approval of Client Batch Records independently.
- Issues and reconciles batch records, testing data capture sheets, lab books, equipment log books, room log books, and Quality System event documents.
- Maintains Document, Material and Batch numbering logs.
- Writes and develops QA SOPs with minimal oversight.
- Administers the maintenance of the Record/Document filing system at designated sites.
- Proofs and edits document changes including minor SOP updates, as directed.
- Participate in or lead audit preparation and reconciliation. Support audit requests. Perform internal audit tasks.
- Supports metrics / report generation.
- Cross-trains and provides support for coverage of multiple production facilities as needed. Covers absences.
- Lead continuous improvement efforts and projects across the department, or multiple departments. Provide input, propose resolutions.
- Performs obsolete and administrative document workflow within Master Control.
- Leads Quality System Investigation and CAPA action items
- Train others in doc control processes.
- Develops and implements new tools and processes for Document Control with minimal oversight.
- Participate in or facilitate functional area programs.
QUALIFICATIONS:
Required:
- High School Diploma; and at least 10 years of industry experience with a minimum of 6 years document control experience in the Biotech, Pharmaceutical or Medical Device industries is required.
- Previous Document Control and/or eQMS configuration and system management experience required.
- Advanced knowledge of cGMPs, EU regulatory requirements, and FDA 21 CFR Parts 210,211 and 820 and Industry best practices required.
- Working knowledge of Computer System Validation and Change Control requirements.
- Assist is leading large or cross-functional projects and improvement initiatives as assigned.
Preferred:
- Superior professional communication skills across all levels of the organization written and verbally
- Superior customer service.
- Identify and lead large or cross-functional projects and improvement initiatives.
- May support more than one production facility.
- Expert skill level in MS Office, general computer uses and the electronic Quality Management System and associated tools.
- Excellent professional written and verbal skills. Team oriented.
- Excellent Organizational skills. Highly Efficient.
- Excellent attention to detail.
- Perform repetitive tasks with high level of detail, requiring decision making on daily tasks and improvement initiatives. Sound decision making ability required. Recommend solutions to Management for critical decisions.
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Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.
Skills Required
- High School Diploma with at least 10 years of industry experience
- At least 6 years document control experience in Biotech, Pharmaceutical, or Medical Device industries
- Previous Document Control and/or eQMS configuration and system management experience
- Advanced knowledge of cGMPs, EU regulatory requirements, and FDA 21 CFR Parts 210,211 and 820
- Working knowledge of Computer System Validation and Change Control requirements
PCI Pharma Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PCI Pharma Services and has not been reviewed or approved by PCI Pharma Services.
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Retirement Support — Feedback suggests the company provides a 401(k) with an employer match in the mid‑single‑digit range, with immediate vesting noted in certain cases. This is viewed as a solid component of the overall package.
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Leave & Time Off Breadth — PTO and paid holidays are commonly available, and some roles indicate vacation is accessible from early tenure. Availability of time off is frequently described as a positive element of the package.
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Affordable Benefits — Health insurance is sometimes described as reasonably priced depending on plan tier. Feedback suggests core medical, dental, and vision coverage is part of a standard offering.
PCI Pharma Services Insights
What We Do
PCI is a leading provider of integrated pharmaceutical development services to the global healthcare market. With facilities in North America and Europe, PCI supports pharmaceutical and biotech companies with products destined for more than 100 countries around the world. PCI provides services for each stage of the product lifecycle – from early Phase I through commercial launch and long-term supply – and partners with customers to provide key insight and expertise in enabling successful commercialization and bringing lifesaving medications to patients. For more information, go to www.pci.com.
