- Technical Skills required for the role.
- Experience in writing Test Scenarios and test plan documentation.
- Experience in automating test plans using the latest tools and techniques.
- Experience in generating test metrics and reports to measure solution quality against business objectives and suggest product, system, and training improvements.
- Experience testing Agile projects.
- Experience in contributing to the creation and refinement of QA strategies.
- Broad experience in different testing types – Functional testing, Regression testing, API testing, Integration Testing UAT, and Performance testing
- Must have Soft Skills
- Leverages teamwork to achieve organizational goals aligned with business outcomes.
- Leading by example
- Flexibility and agility
- Business acumen
- Desired Soft Skills
- Skilled in collaborating cross-functionally with geo-distributed stakeholders.
- Comfortable presenting to stakeholders both internally and externally
- Process Specific Skills
- MUST HAVE: Strong experience with Loan Processing and Servicing Back end.
- MUST be able to hit the ground running.
- Experience with Agile methodologies.
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Experience with Test Automation processes and tools.
As QA Engineer, you will …
- Responsible for maintaining overall SLA for Technical Operations.
- Work closely with ServiceDesk and Level 1 teams to streamline query management.
- Must understand the business and application workflows of the supporting systems.
- Responsible for proactive monitoring of application uptime and reduction in incidents.
- Organize and coordinate major incident management and critical outages.
- Triage and collate monthly operational KPIs to identify areas of process improvements.
- Train and mentor team members on supporting systems.
- Handle escalations and drive initiatives that enable the Level 2 support team to function more efficiently.
- Automate and execute QA plans for EXL Digital solutions that utilize EXL Digital products and solutions to improve client outcomes.
- Contribute to Cloud QA best practices around test automation, test execution, and result reporting for the Digital team.
- Share QA findings with the Cloud COE and Digital peer teams to enhance future offerings.
Preferred Qualifications
- Bachelor’s degree/MCA in Computer Science, Information Technology, or a related field.
- Proven track record of delivering high-quality testing solutions.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to multitask and flexibility with timing.
Skills Required
- Experience writing test scenarios and test plan documentation
- Experience automating test plans using modern tools and techniques
- Experience generating test metrics and reports to measure solution quality
- Experience testing Agile projects / familiarity with Agile methodologies
- Experience contributing to creation and refinement of QA strategies
- Broad experience across functional, regression, API, integration, UAT, and performance testing
- Strong experience with Loan Processing and Servicing back end
- Ability to hit the ground running (immediate productivity)
- Experience with Test Automation processes and tools
- Leverages teamwork to achieve organizational goals
- Leading by example, flexibility, agility, and business acumen
- Skilled in collaborating with geo-distributed stakeholders (preferred)
- Comfortable presenting to internal and external stakeholders (preferred)
- Bachelor's degree/MCA in Computer Science, IT, or related field (preferred)
- Proven track record of delivering high-quality testing solutions (preferred)
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
