QA Compliance Specialist

Description

At our agency, delivering exceptional care goes hand-in-hand with unwavering operational integrity. We are looking for a meticulous, proactive, and analytical QA Compliance Specialist to serve as a vital pillar in our quality improvement and regulatory frameworks.

If you have a passion for translating complex regulations into streamlined, practical workflows that empower our clinical and operational teams, this is your opportunity to make a profound impact in a mission-driven behavioral health setting!

As our QA Compliance Specialist, you will champion organizational compliance, quality improvement, and the seamless integration of regulatory standards into daily operations, staff training, and long-term planning. Operating at the intersection of clinical care and administration, you will ensure our agency maintains elite standards across CCBHC, CMHC, CMS, and residential licensing frameworks, while supporting our disaster preparedness and emergency response initiatives.

This is a 100% on-site position located at our Concord, NH office. Due to the nature and operational responsibilities of this role, remote work or hybrid scheduling is not available at this time. 

Why Join Us?

Make a real impact—every single day. Join one of the state’s largest and most respected community mental health providers, where your work directly changes the lives of local individuals and families. At Riverbend, you’re not just filling a role—you’re helping transform lives and strengthen our community.

At Riverbend, you’ll be part of a collaborative, mission-driven team that is deeply committed to both client care and employee growth. We foster a supportive and inclusive environment where your voice matters, your contributions are recognized, and your career can thrive.

If you’re looking for meaningful work, a strong team culture, and real opportunities for professional growth through training, certifications, and advancement—Riverbend is the place to build your future while making a difference.

What You’ll Do

• Monitor, interpret, and communicate federal, state, payer, and accreditation requirements.
• Conduct regulatory reviews, compliance audits, and gap analyses.
• Maintain and update CMHC/CCBHC regulatory crosswalks, identifying and addressing compliance gaps.
• Support policy, procedure, and SOP development and revision.
• Assist with disaster response and emergency preparedness planning, including coordinating drills and after-action follow-up.
• Track and manage regulatory waivers, variances, and related documentation.
• Support quality improvement initiatives, corrective action plans, and compliance reporting.
• Prepare materials and documentation for audits, surveys, and regulatory reviews.

Who You Are:

• Compliance & Regulatory Expertise: Strong background in quality assurance, regulatory compliance, or health administration—ideally within behavioral health, mental health, or community clinic (CCBHC/CMHC) environments.
• Standard Mastery: Familiarity with CMS regulations, accreditation standards, and state/federal licensing requirements.
• Analytical Rigor: Exceptional skill in conducting gap analyses, interpreting dense regulatory text, and maintaining detailed compliance crosswalks and documentation.
• Project & Process Management: Demonstrated capability in managing audits, driving policy development, and coordinating emergency preparedness drills.
• Communication & Collaboration: Outstanding interpersonal skills with the ability to act as a trusted advisor, bridging the gap between high-level regulatory mandates and everyday clinical practice.

Requirements

What You’ll Bring

• Bachelor's degree in healthcare administration, public health, human services, paralegal or related field; Master’s degree preferred.
• Demonstrated experience can be substituted for educational requirement
• Two to five (2-5) years’ experience in compliance, quality improvement, or healthcare operations.
• Behavioral Health clinical experience preferred.

Outstanding Benefits & Perks:

• Competitive wages depending on level of education and experience.
• Comprehensive benefits package to include: 
  • Choice of 3 Medical plans
  • Prescriptions Benefits
  • Health Reimbursement Account (HRA)
  • Flex Spending Account (FSA)
  • Doctor on Demand
  • Harvard Pilgrim Well-Being Program Benefits
  • Choice of 2 Dental plans
  • Vision Plan
  • Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
  • Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO) accrual and Extended Illness Leave
• 8 Paid Holidays
• 403(b) Retirement Plan with company match
• Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Riverbend provides structured clinical supervision, ongoing training, and a collaborative environment designed to help Graduate Level, license-eligible clinicians build skills, confidence, and a long-term career.

Equal Opportunity Employer:

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.