QA Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Position Title
NetSuite Quality Analyst

PURPOSE

The NetSuite Quality Analyst plays a critical role in ensuring the quality and reliability of our Netsuite instances.  They will be responsible for writing test scenarios and implementing those tests in two Netsuite environments.  The successful candidate will also be debugging and defining corrective actions for issues they encounter.  They also must be able to manage multiple tasks and projects simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment. This individual must also work well under pressure - to meet ongoing and overlapping deadlines - while following a stringent release process.

The candidate will work closely with various business teams to create and build functional operational support through the Enterprise Systems applications. Candidates must possess the ability to understand business requirements.

DUTIES AND RESPONSIBILITIES

Analyze user stories and the solutions developers and administrators implement to develop and execute comprehensive testing scenarios
Identify, record, document, and track bugs
Perform thorough regression testing when bugs are resolves
Assist in supporting 2 separate instances of Netsuite
Create detailed documentation for User Acceptance Testing
Conduct post-release/post-implementation testing
Analyze user’s stories and use cases/requirements for validity and feasibility
Monitor debugging process results
Stay up to date with new testing tools, requirements, and strategies
Perform other duties as assigned

    
COMPETENCIES (KNOWLEDGE / SKILLS or ABILITIES / BEHAVIOR)

Essential

Knowledge of implementing and troubleshooting NetSuite workflows, saved searches, reports, dashboards, roles and permissions
5+ years of Netsuite ERP/CRM experience
Ability to be a self-starter who can work independently and also collaboratively with a team
Comfortable meeting with stakeholders and Product Owners about issues that arise or enhancements that are requested
Demonstrates analytical, problem-solving, organizational, interpersonal, and communication skills
Familiarity with the Agile Methodology
Works well in a collaborative environment
Proven experience as a QA tester or similar role
Experience with QA methodologies
Ability to document and troubleshoot errors
Ability to write test scenarios for QA and UAT testing

Skills
Analytical with excellent attention to detail
Ability to multitask effectively and work against tight deadlines
Must have excellent written and verbal communications 

DESIRED QUALIFICATIONS

At least Bachelor’s degree in a related discipline 
At least 5 years relevant experience using Netsuite
Experience working in an Agile Software Development organization 
NetSuite Certification and experience with Suitebilling and/or WMS a plus

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].