Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
We are looking for a QA Analyst to join our Mental Health products team. This is not a traditional testing role. We’re looking for someone who is deeply invested in product quality and user experience, and who wants to be involved from the earliest stages of product development, not just during testing. You will work closely with Product, Engineering, Design, Clinical, and AI teams to ensure we are building experiences that are not only functional, but truly meaningful for our members.
Our Mental Health team builds products that support people in their daily lives — from AI-guided conversations to clinically-informed interventions. We operate at the intersection of technology, AI, and clinical science, and quality is critical: every interaction can have a real impact on someone’s wellbeing. You will be part of a cross-functional team working across mobile app, backend systems, and AI-driven experiences.
Explorer (Level 1) — Uses AI daily to boost personal productivity
Builder (Level 2) — Creates workflows and tools that elevate the whole team
Integrator (Level 3) — Embeds AI into products and processes at scale
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
What you’ll be doing:
- Be an active participant in the product development lifecycle, ensuring quality from planning to release
- Collaborate closely with Product, Engineering, and Design to clarify requirements and identify edge cases early
- Define, create, and execute test cases for mobile (iOS/Android) and backend systems
- Perform exploratory testing with a strong focus on user experience and product behavior
- Test and validate API integrations and data flows
- Identify, document, and track defects through resolution
- Investigate issues using logs, tools, and internal systems
- Proactively communicate quality risks, gaps, and improvements
- Contribute to improving QA processes, documentation, and best practices
What you need to have:
- 1-3 years of experience as a QA Analyst
- Strong interest in product quality and user experience
- Ability to think critically about how features work end-to-end, not just at a functional level
- Experience in test case design, execution, and reporting
- Good understanding of software development processes
- Strong attention to detail and problem-solving skills
- Proactive mindset and ownership
- Comfortable working in cross-functional teams
- Fluent in English (written and spoken)
Nice to have:
- Experience testing mobile applications
- Experience with API testing (e.g., Postman)
- Familiarity with tools like Jira, Git, or test management tools
- Exposure to AI-driven products
- Basic understanding of test automation
These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.
Top Skills
What We Do
SWORD Health is the world’s fastest growing virtual musculoskeletal (MSK) care provider, on a mission to free two billion people from chronic and post-surgical pain. The company’s clinical-grade virtual therapy platform pairs expert physical therapists with FDA-listed wearable technology to deliver a personalized treatment plan that is more effective, easier and less expensive than traditional physical therapy. SWORD Health believes in the power of people to recover at home, without resorting to imaging, surgeries or opioids. Since launching in 2015, SWORD Health has worked with insurers, health systems and employers in the U.S, Europe and Australia to make quality physical therapy more accessible to everyone.
