Pure Product Specialist
Do you enjoy ensuring the quality of service delivered?
About our Team
The Pure Support Team is part of a global Team based in Denmark, Americas, Japan and Singapore - and now expanding into Korea. The general responsibility of the Pure Support team is provide complex enterprise-level support to customer Pure Administrators & system owners. Pure is the growing market leader for university research management systems. It is used by more than 500 research institutions in 50+ countries. We are looking for a Pure Product Specialist for our Korea location. You will support our Korean customers, but also other clients around the globe.
About the Role
We are looking for a person with passion to join our Global Pure Support Team. The location for this position is Elsevier offices, Yongsan-gu, Seoul, Korea (so, not remote/homebased, but some days in the office). Your role is centered around providing fast and accurate responses to clients to solve the challenges they may encounter.
You are a native Korean-speaker and you must also have a very strong command of English – both verbally and in writing. Command of any other languages is an advantage, but not a requirement.
Responsibilities
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Joining an entrepreneurial, but global team.
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Taking responsibility, building knowledge every day and understanding client needs.
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Providing complex support to a demanding audience. We mainly support our customers in writing with relatively few phone calls and video meetings.
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Participating and drive ad-hoc projects within client services tooling, quality control and other areas relating to the actual support effort.
Requirements
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Passion and persistence for helping people and solving complex problems.
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Experience as an IT Supporter or other IT profile is advantage. Another way into the job could be experience in information/content management and flows, e.g. as a librarian, technical writer, data processor or other. We are open to hiring with little or low relevant experience, for example if you have recently finished your education.
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You are curious and a fast learner. You have a strong drive in wanting to understand how things work.
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Experience in - or passion for - analyzing customer requests to determine the underlying needs, gather the right answers and provide them in a friendly and professional way.
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Experience in developing partnerships with key stakeholders. You get things done in a multi-cultural environment. You’re a master simplifier in a complex environment.
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Experience in problem solving (structured thinking, analytical, brainy).
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Strong work ethic, self-motivated.
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
To learn more about what Pure is and how it helps our customers, have a look at https://www.elsevier.com/products/pure
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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What We Do
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, and deliver better care.
Because informed decisions lead to better outcomes, Elsevier is a leader in information and analytics for customers across the global research and health ecosystems.
Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.
We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems.
