Do you enjoy being part of team that delivers quality customer service?
Do you enjoy ensuring the quality of service delivered?
About our Team
The Pure Support Team is part of a global Team based in Denmark, Americas, Korea, Japan and Singapore. The general responsibility of the Pure Support team is provide enterprise-level support to customer Pure administrators & system owners. Pure is the growing market leader for university research management systems. It is used by 600+ research institutions in 50 countries. We are looking for a Chinese-speaking Pure Product Specialist resident in China.
About the Role
We are looking for a person with passion to join our Global Pure Support Team. Your role is centered around providing fast and accurate responses to clients to solve the challenges they may encounter. To support our clients, we also produce webinars and other types of internal and external documentation.
You must be native Chinese/Mandarin-speaker and have a very strong command of English – both verbally and in writing.
The role can be based in our offices in Shanghai, Beijing, Shenzhen or can be home-based.
Responsibilities
· Joining an entrepreneurial, but global team.
· As part of a team dedicated to take responsibility, building knowledge every day and understanding client needs.
· Providing complex support to a demaning audience. We mainly support our customers in writing with relatively few phone calls and video meetings.
· Participate and drive ad-hoc projects within client services tooling, quality control and other areas relating to the actual support effort.
Requirements
· Passion and persistence for helping people and solving complex problems.
· Experience as an IT Supporter or other IT profile is advantage. Another way into the job could be experience in information/content management and flows, e.g. as a librarian, technical writer, data processor or other. We are open to hiring with little or low relevant experience, for example if you have recently finished your education.
· You are curious and a fast learner. You have a strong drive in wanting to understand how things work.
· Experience in - or passion for - analyzing customer requests to determine the underlying needs, gather the right answers and provide them in a friendly and professional way.
· Experience in developing partnerships with key stakeholders. You get things done in a multi-cultural environment. You’re a master simplifier in a complex environment.
· Experience in problem solving (structured thinking, analytical, brainy).
· Strong work ethic, self-motivated.
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for You
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical and Life Insurance
- Long‑Service Award
- Marriage and New Baby Gifts
- Festivals and Birthday Gifts
- Annual Medical Check‑up
- Flexible Benefits via CIIC Platform
- Paid Time Off, including annual leave, family care leave, and public holidays
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Skills Required
- Native Chinese or Mandarin speaker
- Very strong verbal and written English communication skills
- Passion and persistence for helping people and solving complex problems
- Curiosity and ability to learn quickly
- Ability to analyze customer requests, identify underlying needs, gather accurate answers, and communicate professionally
- Ability to develop partnerships with key stakeholders and work in a multicultural environment
- Structured, analytical problem-solving skills
- Strong work ethic and self-motivation
- Experience as an IT supporter or in another IT-related role
- Experience in information or content management, technical writing, data processing, or related work
- Relevant education or equivalent experience
- Resident in China
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
-
Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
-
Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
-
Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
