At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
We’re looking for a product leader to own the public sector program lifecycle—including audits, documentation, continuous monitoring, and interface with 3PAOs and agency partners. This person will be instrumental in maintaining our FedRAMP authorization and ensuring seamless coordination across internal teams.
Key Responsibilities
- Serve as the primary owner of the FedRAMP compliance program and POA&M management.
- Coordinate and execute annual assessments, 3PAO audits, and agency reviews.
- Maintain System Security Plan (SSP), control implementations, and boundary diagrams.
- Lead continuous monitoring activities: monthly scans, incident response drills, quarterly POA&M updates, annual contingency plan testing, etc.
- Work closely with security engineers and operations teams to ensure control effectiveness.
- Collaborate with customer-facing teams to respond to security questionnaires and FedRAMP-related inquiries.
- Track regulatory changes and ensure the compliance program adapts accordingly.
- 3–7 years of experience in information security compliance or GRC, with at least 2 years in FedRAMP or public sector frameworks.
- Familiar with NIST 800-53 (Rev. 4 or 5), FIPS 140-2/3, FedRAMP, CMMC, CGIS and related federal standards.
- Experience managing or supporting FedRAMP authorizations, ATOs, and 3PAO assessments.
- Familiarity with vulnerability scanning tools (e.g., Nessus, Qualys), audit evidence collection, and compliance automation platforms.
- Excellent project management and cross-functional coordination skills.
- Strong documentation and communication capabilities, especially for technical content.
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.Top Skills
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
