Member Ambassadors assist in running all "front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.
- Achieves daily, weekly and monthly sales and membership goals.
- Establishes and maintains an effective referral program.
- Maintains accurate records using established OTF sales systems.
- Conducts telephone inquiries/follow up calls/customer care calls.
- Leads OTF studio previews with prospects and/or fitness program holders.
- Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
- Maintains an organized and clean lobby/front desk area.
- Processes accurate cash and credit card transactions.
- Delivers timely follow up and follow through activities with all prospective clients.
- Responds to member requests, inquiries and concerns with a sense of urgency.
- Troubleshoots and solves technical issues successfully.
- Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
- Works closely with Fitness Team to ensure that processes are fulfilled.
- Demonstrates a friendly, positive attitude and passion for OTF as a business.
- Models and supports OTFs values and culture.
- Other duties as assigned by supervisor.
- REQUIRED SKILLS & QUALIFICATIONS
- Excellent interpersonal and customer service skills
- Solid verbal and written communication skills
- Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
- Ability to identify, analyze, and develop solutions to problems
- Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use
- Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)
- Must have the ability to work a flexible schedule, including evenings and/or weekends
- Passion for health and fitness and helping others succeed
- Must possess a passion for continuous learning and a strong desire for career growth
EDUCATIONAL QUALIFICATIONS
- High School Diploma required
- Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
Skills Required
- Excellent interpersonal and customer service skills
- Solid verbal and written communication skills
- Detail-oriented and extremely organized with ability to multi-task in a fast-paced environment
- Ability to identify, analyze, and develop solutions to problems
- Functional computer skills (MS Office: Word, Excel), Internet, basic software use
- Ability to work and function in an ORANGE TEAM environment
- Ability to work a flexible schedule, including evenings and/or weekends
- Passion for health and fitness and helping others succeed
- Passion for continuous learning and strong desire for career growth
- High School Diploma
- Previous sales experience with strong sales skills
- Experience working in a sales quota-bearing structure
What We Do
Orangetheory Fitness operates boutique fitness studios offering science-informed, coach-led, one-hour total-body workouts. Its program combines strength training, heart-pumping cardio, and heart-rate-based technology to create an energizing group-training experience in supportive community settings. The company aims to help members build strength and establish foundations for long-term health, while studio operations support memberships, onboarding, training, renewals, retail, and workout participation across its network.
