Responsibilities & Essential Functions
- Review incoming project requests to understand scope, required skillsets, timelines, and resource constraints.
- Assign resources to projects based on geography, availability, workload balance, and technical expertise.
- Maintain an active queue of projects and adjust assignments as priorities shift or new requests are submitted.
- Partner with Resource Managers to track associate skillsets, identify gaps, and support crosstraining initiatives that broaden product knowledge across the team.
- Collaborate with Project Managers to clarify project needs, confirm resource requirements, and guide them toward feasible scheduling options.
- Communicate available dates, staffing limitations, and alternative solutions when requested timelines cannot be met.
- Monitor capacity trends and escalate risks related to bandwidth, skill shortages, or scheduling conflicts.
- Maintain accurate documentation of assignments, resource profiles, and project status updates.
- Contribute to continuous improvement of resourcing processes, tools, and forecasting practices.
- Follow all CDK Global policies and procedures
- Complete all mandatory assigned compliance tasks and acknowledgements
- Meet or exceed all performance expectations
Required Job Skills & Qualification
- Experience in workforce management, resource coordination, project coordination, or a related operational role.
- Strong ability to interpret project requirements and translate them into actionable staffing decisions.
- Excellent organizational skills with the ability to manage multiple concurrent requests.
- Strong communication and relationshipbuilding skills across technical and nontechnical teams.
- Proficiency with workforce planning tools, project management systems, or scheduling platforms.
- Analytical mindset with the ability to balance competing priorities and make datainformed decisions.
Preferred Skills & Qualifications
- Experience supporting software implementation, IT services, or professional services environments.
- Familiarity with capacity planning, forecasting, or skillsbased routing.
- Background in crossfunctional collaboration with project managers and technical teams.
- Ability to identify process improvements and contribute to operational efficiency initiatives
Physical Requirements
- Operate Computer Hardware and Other Office Equipment: Constantly
- Repetitive Motion: Constantly
- Position and Move Items: Occasionally
- Physical Demands: Up to 15 pounds
- Remain in a Stationary Position: Constantly
- Move About: Seldom
- Adjust Posture for Movement: Seldom
- Ascend and Descend: Seldom
- Observe or Inspect Details: Constantly
- Communicate Information and Ideas so that Others will Understand: Frequently
- Exposure to Outdoor Weather Conditions: Seldom
- Detects Auditory Cues: Occasionally
- Exposure to Confined Spaces: Seldom
- Operate a Vehicle Safely: Seldom
- Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Seldom
*Non-discrimination clause
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.
Equal Employment Opportunity (EEO)
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. Employment decisions are made without regard to race, color, caste, religion, creed, gender, gender identity or expression, sexual orientation, age, marital status, disability, nationality, ethnic origin, or any other characteristic protected under applicable law.
Non-Discrimination and Reasonable Accommodation
Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed.
Skills Required
- Experience in workforce management, resource coordination, project coordination, or related operational role.
- Ability to interpret project requirements and translate them into actionable staffing decisions.
- Excellent organizational skills with the ability to manage multiple concurrent requests.
- Strong communication and relationship-building skills across technical and nontechnical teams.
- Proficiency with workforce planning tools, project management systems, or scheduling platforms.
- Analytical mindset with the ability to balance competing priorities and make data-informed decisions.
- Ability to complete mandatory compliance tasks and follow company policies and procedures.
- Experience supporting software implementation, IT services, or professional services environments.
- Familiarity with capacity planning, forecasting, or skills-based routing.
- Background in cross-functional collaboration with project managers and technical teams.
- Ability to identify process improvements and contribute to operational efficiency initiatives.
CDK Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CDK Global and has not been reviewed or approved by CDK Global.
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Retirement Support — A company match on employee 401(k) contributions is emphasized as a core offering within the Total Rewards package. Feedback suggests retirement benefits are a relative strength of the program.
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Leave & Time Off Breadth — Flexible paid time off through “myTime” and opportunities for volunteer time and donation matching indicate breadth in time-off options. Feedback suggests these policies add meaningful non-cash value.
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Flexible Benefits — Multiple health plan options, an Employee Assistance Program, learning support, and adoption assistance point to a configurable benefits suite. Feedback suggests the variety enables tailoring to different roles, locations, and life stages.
CDK Global Insights
What We Do
We’re Neuron at CDK Global. We use artificial intelligence and machine learning to produce predictive data insights for dealers and automakers. We’re committed to helping dealers connect and serve their customer base while growing their businesses in the way they envision. After the acquisition of Square Root on February 1st, our enterprise software, CoEFFICIENT®, is further breaking through organizational silos, uncovers each dealership's unique needs, and helps achieve business goals to improve customer experiences.
Why Work With Us
Our culture is at the core of everything we do. As we grow, we’re not only looking to hire the best and brightest, but we’re also looking for people who share our values of Own It, Stay Curious, Be Open and Create Possibilities. We pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different
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