PS Advisory Services Consultant (Non-Technical)

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Job Title

About your role:

As a PS Advisory Services Consultant (Non-Technical), you will support client implementations for ACH Outsourcing solutions by providing business analysis, consultation, training, and implementation guidance. You will work closely with clients, implementation partners, and internal teams to translate business and operational requirements into successful conversions. Your work will help drive client readiness, adoption, and a smooth transition to ongoing support.

What you'll do:

• Analyze client conversion requirements for ACH Outsourcing implementations and document business, operational, and data needs required for delivery
• Consult with clients before, during, and after implementation to define procedures, clarify requirements, and support conversion readiness
• Interpret client systems, workflows, and conversion data to validate alignment with implementation objectives and balancing requirements
• Deliver client training on system usage, online terminal support, and daily application balancing procedures throughout the implementation lifecycle
• Support user acceptance testing (UAT) activities by addressing questions, validating workflows, and helping resolve issues that affect readiness
• Communicate implementation progress, risks, and issues to internal stakeholders to support timely awareness and resolution
• Provide application support during implementation activities and identify opportunities to improve processes, documentation, and delivery outcomes
• Present product demonstrations as needed to support client understanding and solution adoption

Experience you'll need to have:

• 5+ years of experience in financial services, payments, or a related domain supporting client implementations, conversions, or advisory services
• 5+ years of experience working with Automated Clearing House (ACH) processing operations, including application of National Automated Clearing House Association (NACHA) rules and regulations
• 5+ years of experience supporting software implementation, integration, or delivery projects across the full project lifecycle
• Experience working with third-party systems and translating business and operational requirements into implementation activities
• Experience using ACH platforms, including PEP+ or similar payment processing applications
• Ability to support functional testing, production support activities, and client training using clear written and verbal communication
• Bachelor's degree in Business Administration, Computer Science, or a related field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Experience working in Agile, iterative, incremental, or Waterfall delivery models
• Experience presenting product demonstrations to clients or internal stakeholders
• Experience identifying and implementing process improvements within implementation or support functions
• Familiarity with outsourced payment processing or ACH utility operating models

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel: This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.