Provisions Specialist

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The Provision Specialist will be responsible for overseeing the order fulfillment of VoIP phones and related equipment, as well as device provisioning and testing. The work involves a variety of computer systems and thorough knowledge of the equipment used to serve customers. This position offers a great learning experience within technical field and can lead to higher-level positions within the company.

RESPONSIBILITIES:

• Track, process, and provide order status on all VoIP equipment orders working with vendors and internal teams through email and/or web-based systems

• Provision, assign addresses, and test VoIP devices

• Provide timely updates to internal teams on active orders in accordance with onboarding timelines

• Monitor and report on active orders

• Troubleshoot and test equipment using internal systems

• Work with other staff and departments to provide exceptional service and ensure customer satisfaction

EDUCATION:

• While this position does not require a degree, we are looking for individuals who have a reasonably strong technical aptitude through education or experience

EXPERIENCE:

• 2+ years previous help-desk or customer service experience

• 1+ years previous experience in technical field

• Computer proficiency is required along with the ability to work within multiple web-based applications and programs

SKILLS / KNOWLEDGE / ABILITIES:

• Have an analytical mindset, and ability to learn procedures quickly

• Good problem-solving skills to overcome challenges and obstacles

• Accuracy and attention to detail are necessary

• Good decision-making skills with follow through

• A straightforward, yet pleasant communication style

• Ability to work alone and be reliable

• Ability to work under pressure and handle frequent interruptions

• Team player mindset with good communication skills

REQUIREMENTS:

• Raise objects up to 25 lbs.

• Ability to communicate information

• Ability to operate a computer

• Travel requirement: 10%
   

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being. 
 

Get ready to plug into the perks at ALLO: 

• Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

ALLO is a Drug Free and Tobacco Free Workplace.