About us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
What You’ll Be Doing:
As a Customer Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for our Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth.
In this role, you’ll…
- Troubleshoot and resolve issues Therapists raise via Phone and Live Chat.
- Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
- Assist and educate customers on the Grow Therapy platform, providing great customer service to our Therapists.
- Serve as the customer's go-to resource and passionate advocate, ensuring Therapists feel heard and supported throughout their journey with Grow Therapy.
You’ll Be a Good Fit If:
- You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
- You love problem solving; you’re naturally curious, especially about health tech
- Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else
- You are successful working independently and remotely, and adapt well to changing priorities and customer needs
- You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
- You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
- Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry
- Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required
Salary range: $46,749 - $57,715 USD
Our Core Values
WE’RE HERE TO HELP
People come to Support because they need help with something. Sometimes it’s a Big something and sometimes it’s a Small something, but they’re reaching out because they don’t think they can solve their problem alone. We position ourselves as a partner to their success, and we start from a place of kindness.
ACCOUNTABILITY IS KEY
We recognize that Problems have Solutions, even when not all of them are Tech Support. We believe we’re all responsible for a great Customer experience, and this empowers both how we own our individual work but also how we keep each other to a high standard. We stand up for our Customers and what makes their experience with Grow better, even when it is hard.
SURPRISE AND DELIGHT
Our love of helping others in their time of need defines the experience we provide. We strive to go above and beyond for every person we interact with in order to give people what they don’t know they want, or need. We help people unlock the best parts of the Grow Therapy platform, and ensure they’re successful in their shared mental health journeys.
EMPATHY AND COMPASSION ARE PRE-REQUISITES
We always remember: each person we speak to is an individual. Every person we speak to has had a day; some of the days have been good, some bad, but they've all had one. Listening to them and keeping their success at heart is our raison d'etre.
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours and location (remote OR in-office, your choice!)
- Flexible Time Off
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Team meditation
- Wellness Stipend
- In-office lunch and biweekly remote lunch on us!
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
#LI-REMOTE
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
What the Team is Saying
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What We Do
We see technology not as a layer on top of care, but as the connective tissue that helps it grow.
Grow Therapy is an online therapy platform that helps you find a therapist who gets you—and takes your insurance. Grow was founded to create end-to-end systems that make therapy easier on both sides: helping therapists launch and grow thriving private practices by removing the friction of credentialing, billing, and insurance, so they can focus on care, and helping clients actually find and afford it.
Our founders come from Harvard Medical School, Stripe, and Blackstone, and bring Grow’s mission to life from the inside out, pairing bold vision with a culture of balance, belonging, and whole-person wellness.
We believe change starts by empowering therapists. Grow’s smart platform helps independent providers build sustainable practices by handling credentialing, billing, and referrals, so they can focus on what matters. With business tools, a supportive clinical community, and opportunities like CE events and speaking engagements, Grow helps therapists practice with more autonomy and less administrative strain, reducing no-shows, increasing demand, and creating more space for care.
We then help people find those licensed therapists who reflect their lived experience, whether that means shared racial or cultural background, language, identity, or life stage. Our platform makes it easy to search by specialty, availability, and insurance so clients can book care that fits their life and budget.
Today, Grow supports thousands of therapists and prescribers across all 50 states and has delivered care to over 1 million clients. We’re in-network with 100+ major insurers, including Aetna, Cigna, Medicare, Medicaid, and UnitedHealthcare, and have raised more than $178M from leading investors like Sequoia Capital, Goldman Sachs Alternatives, TCV, Transformation Capital, SignalFire, and Plus Capital.
We believe in benefits that support the whole you. That means two hours each week to care for your mental health, free access to therapy through Grow, $500 learning and $300 wellness stipends, a $1,000 remote office setup, free in-office meals, and flexible PTO with a paid December recharge week.
We’re building the future of mental healthcare and that starts with how we care for our own team. If you’re excited by bold challenges and meaningful impact, Grow with us.
Why Work With Us
At Grow Therapy, we believe well-being isn’t just a perk—it’s part of how we work. From clinicians to engineers, every voice helps shape the care we build. Our mission-driven team is rethinking mental health care, supported by flexible PTO, paid winter recharge, mental health breaks, no-cost therapy through our platform, and wellness perks.
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Grow Therapy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We value hybrid and remote work with offices located in New York City, Seattle, and San Francisco.
