About Sailor Health
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we're entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, and loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
About the Role
Location: Remote, Canada-based
Title: Provider Support Coordinator
We're hiring a full-time remote Provider Support Coordinator to serve as a dedicated support resource for our provider network at Sailor Health. You'll be a go-to contact for therapists and clinicians navigating the day-to-day realities of delivering care — fielding real-time calls and emails, troubleshooting tech issues, managing caseload support, and proactively building relationships to ensure our providers feel empowered and well-supported. The key to provider satisfaction is making sure they receive exceptional and prompt support, so this role has high impact for the practice.
Typical working hours are Monday-Friday 9am–6pm ET, with the occasional flexibility to work past 6pm ET when provider support requires it.
This is an ideal position for someone who thrives on relationship-building, quick problem-solving, and delivering exceptional service to clinical professionals — all in support of improving mental health outcomes for older adults. We're a startup, and our processes are still being built and refined as we grow — this role isn't for everyone, but if you love creating structure out of ambiguity, you'll thrive here.
What You'll Do
Manage provider email support. Be the first point of contact for inbound emails covering provider support, caseload questions, tech troubleshooting, provider-patient matching, and payroll/benefits questions — resolving what's yours to solve and escalating anything outside your scope (like actually processing payroll) to your lead.
Answer provider calls in real time. Be the first line of support for providers dealing with logistical, technical, or patient-related issues as they come up throughout the day.
Track every open item through to resolution. Keep a running, up-to-date record of outstanding provider requests, holds, and follow-ups, and see each one through to completion — even if it takes a few days to close out.
Proactively support your provider network. Reach out regularly to providers to check in, understand their needs, and identify ways Sailor Health can better support their work and caseloads.
Deliver outstanding customer service to providers. Represent Sailor Health with warmth, professionalism, and a solutions-first mindset in every provider interaction — including with the occasional difficult one.
Who You Are
Extremely organized, with airtight follow-through. You catch issues early and never leave something unresolved without a plan to close it out. Colleagues can trust that once something lands with you — in Slack, email, or a call — it's handled, without needing to be reminded.
Proactive, and comfortable with ambiguity. You take initiative without being asked, and when instructions or processes are unclear, you find a path forward and build structure rather than waiting for direction.
Sound judgment on urgency and ownership. You know when something is a drop-everything issue versus one that can wait a few hours, and you know what's yours to solve versus what you should escalate.
Warm, empathetic communicator. You bring genuine warmth to every conversation — clear, kind, and easy to work with, even with a difficult provider on the other end.
Why Join Sailor Health
Mission with impact. Help bring life-changing care to a population that's too often overlooked.
Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
Growth and ownership. Be part of a small, agile team where you'll take initiative, shape key processes, and grow as we grow.
Make someone's day — every day. Your work helps providers feel supported so they can deliver their best care to patients who need it.
If this sounds like you, we'd love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Skills Required
- Canada-based and available for full-time remote work
- Extremely organized with strong follow-through and issue-tracking skills
- Proactive and comfortable creating structure in ambiguous environments
- Sound judgment regarding urgency, ownership, and escalation
- Warm, empathetic, clear, and professional communication skills
- Ability to provide responsive customer support to therapists and clinicians by phone and email
- Ability to troubleshoot technical, logistical, caseload, and provider-patient matching issues
- Availability primarily Monday through Friday, 9 a.m. to 6 p.m. Eastern Time, with occasional flexibility afterward
Sailor Health Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision insurance are explicitly listed across multiple current W‑2 job postings. Some postings also highlight One Medical access and mental/virtual‑care add‑ons like Talkspace, HealthAdvocate, and Teladoc.
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Retirement Support — A 401(k) plan is listed for eligible W‑2 employees, with some postings mentioning employer matching up to 3.5%. Certain clinician postings also call out life insurance alongside core benefits.
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Wellbeing & Lifestyle Benefits — Employer‑paid meals at the Soho office and team events are described in current postings. Additional lifestyle perks such as free daily meals/snacks and company‑sponsored outings and happy hours are also cited.
Sailor Health Insights
What We Do
Getting older in America is tough: 90% of seniors live with chronic health conditions. 40% report feeling isolated. And despite having the highest suicide rates of any age group, older adults receive mental health therapy 70% less than the average American. Sailor Health is building the AI-native health system for happier and healthier aging. Sailor offers virtual mental health, wellness classes, care navigation, and AI care agents, all covered by Medicare. We've built the AI-powered operating system for our providers, where clinical copilots deliver real-time insights and autonomous agents handle the administrative grind. We are growing quickly and have partnered with Medicare to offer affordable and exceptional care to thousands of patients across 50 states. We are honored to have the support and backing of world-class founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health.
Why Work With Us
We are one of the fastest-moving teams in health tech: every person punches above their weight and owns meaningful work far beyond their title. We’re lucky to be backed by world-class founders of Ramp, Headway, Charlie Health, Spring Health, and Nourish.
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Sailor Health Offices
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All HQ employees work in person in our beautiful office in Soho, NYC.
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