At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Summary
Morgan & Morgan is seeking a Provider Relations Coordinator who is responsible for developing, maintaining, and servicing high quality, marketable and satisfied provider network within an assigned geographic area. This individual will act as a primary resource for designated providers and groups to establish and maintain positive relationships by assisting with/or responding to complex issues as it relates to our clients’ requirements and lien resolutions. The Provider Relations Coordinator serves as the point of contact between multiple medical providers and Morgan and Morgan. This position is expected to build and sustain strong working relationships with cross functional departments and assigned long term care and healthcare providers.
Responsibilities
- Communicate with multiple internal departments to determine medical provider relationships that currently exist in defined territory
- Identify and fulfill service offering gaps
- Develop a best practices strategy for defined territory
- Collaborate and partner with multiple departments, including but not limited to Marketing, Futures, and Client Advocacy on polices, processes and operations in order to develop solutions for strategic business needs
- Provide ongoing, professional, and effective touchpoints with medical providers
- Receive, respond, and troubleshoot external provider related issues
- Service as lien resolution manager: Review, negotiate and resolve medical liens with medical providers and/or insurance companies per Attorney direction
- Utilize the database system by inputting accurate and detailed field contact notes of provider-related database information
- Travel across multiple facilities, build relationships with staff/doctors and act as the point of contact between the firm and medical providers of varying specialties and vendor types
- Accountable for communicating importance of major milestones in treatment and ensure these expectations are met
- Gather, track and generate reports on KPIs as needed
- Serve as the principal liaison between internal departments and healthcare providers
- Develop and maintain comprehensive understanding of healthcare market trends and communicate opportunities to appropriate management/staff in a timely manner and on a regular basis
- Conduct effective customer sales meetings and contract negotiation discussions
- Educate new team members as to best practices
- Additional ad hoc responsibilities as requested
Qualifications
- Bachelor’s degree in Business, Healthcare Administration, Communication or related degree and three (3) years of relevant experience or a combination of education, training and experience in a law firm setting (preferably Personal Injury)
- Subject matter expert with direct experience in medical lien resolution
- Sales/marketing specific background with focus on consultative selling and relevant healthcare experience preferred
- Excellent organizational skills and ability to effectively collaborate and negotiate with a variety of internal and external professionals (such as physicians, medical office staff, administrative staff of nursing homes and home care agencies, etc.)
- Experience with Microsoft Office applications (Word, Excel, PowerPoint, etc.)
- Detail oriented with ability to “shift gears” and prioritize multiple demands
- Self-driven with strong problem solving, analytical, strategic and time management skills
- Outstanding presentation, written and verbal communication skills and the ability to discuss complex issues concisely to multiple audience levels
- Ability to work in a high pressure, fast paced environment
- Ability to travel as needed (up to 75%)
- Bilingual (preferred)
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Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
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Top Skills
What We Do
John Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful. After experiencing firsthand the perils of choosing the wrong lawyer and representation after his brother Tim was paralyzed, he dedicated his life to helping people so that no one should ever have to go through what his family endured.
Tim was just a teenager when he was working as a lifeguard at Disney World when he suffered a spinal injury that left him confined to a wheelchair for the rest of his life. The Morgans made a life altering decision and they hired the wrong lawyer, who was by no means qualified to take on such a large corporation and their army of lawyers. As a result, Tim never got the compensation he deserved.
This experience left John outraged and determined to level the playing field for all people who, like his brother Tim, were injured or mistreated by big and powerful corporations. John decided to become a lawyer, and the rest is history.
Since 1988, Morgan & Morgan has been fighting for the people. Every client who walks through our doors is treated the same way John wished his family would have been treated all those years ago. No one, no matter who they are, or where they’re from, should ever feel powerless when fighting for the justice and compensation they deserve.
With $20 Billion dollars recovered for our clients, offices across 50 states + Washington D.C. and an army of over 1,000 attorneys - we are everywhere for everyone.
All law firms are not the same. There’s only one Morgan & Morgan.
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