Why You’ll Love This Role:
- Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team.
- Provider Advocate: Be the trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience.
- Growth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.
*Base Pay Range: $15.00 - $25.00/hr
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
ResponsibilitiesYour Day-to-Day Responsibilities:
As a Provider Relations Coordinator, you’ll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:
- Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism.
- Monitor and respond to internal and external emails within established service levels.
- Log and return voicemails within established service levels
- Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
- Respond to chat inquiries from providers with clarity and accuracy.
- Escalate unresolved issues to management and follow up as needed.
- Communicate and report any workflow or system issues to leadership.
- Consistently meet quality and productivity standards.
- Uphold HIPAA and confidentiality regulations in all interactions.
Education:
High school diploma or equivalent.
Experience:
Prior customer service or high-volume call center experience required.
Healthcare experience is a plus but not mandatory!
Skills:
Strong verbal and written communication skills.
Exceptional organizational and multitasking abilities.
Proficiency in Microsoft Office (Excel and Outlook).
Comfortable working in a high-volume, fast-paced environment with various software programs.
Why Join EXL Health?
At EXL Health, your role is more than just a job—it’s an opportunity to grow, learn, and make an impact.
- Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations.
- Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative.
- Career Development: EXL Health offers unlimited growth opportunities within the company and beyond.
- Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare.
What’s in It for You?
- A chance to work for a Best Places to Work organization recognized for its commitment to employees.
- Exposure to world-class healthcare consultants and hands-on experience in a dynamic industry.
- The flexibility of remote work paired with the excitement of a fast-paced, rewarding career.
Ready to Be the Connection Providers Count On?
Take the next step in your career by joining EXL Health as a Provider Relations Coordinator. Apply today and help shape the future of provider support!
EXL Health – Where Passion Drives Progress.
*The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.
About UsSkills Required
- High school diploma or equivalent
- Prior customer service or high-volume call center experience
- Strong verbal and written communication skills
- Exceptional organizational and multitasking abilities
- Proficiency in Microsoft Office, including Excel and Outlook
- Comfort working in a high-volume, fast-paced environment with various software programs
- Healthcare experience
EXL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EXL and has not been reviewed or approved by EXL.
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Healthcare Strength — Medical plan options include HSA, HRA, and PPO choices, with additional health-related programs such as disability coverage and an employee assistance program. Feedback suggests these options provide meaningful flexibility and coverage breadth for many roles.
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Leave & Time Off Breadth — Up to 20 days of paid time off, plus federal holidays and paid sick and safe time, are highlighted. Feedback suggests this leave structure is a notable benefit alongside core compensation.
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Retirement Support — A traditional and Roth 401(k) with up to a 3% company match and full vesting after one year is described. Feedback suggests this match and vesting timeline help bolster long-term savings.
EXL Insights
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
