Summary
Job Description:
The Provider Onboarding Coordinator provides system coordination for day-to-day activity for implementing provider, off boarding and provider change requests for the Baptist Health Medical Group (BHMG). The Provider Onboarding Coordinator works collaboratively with physicians, allied health providers, and advance practice providers, along with practice managers and staff, hospital leadership, and BHMG support departments to ensure these processes are completed timely and accurately. The Provider Onboarding Coordinator must be able to successfully communicate across a wide spectrum of audiences, lead change initiatives, have strong financial and organizational skills and be able to function effectively with multiple priorities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Collaborates with BHMG leadership, operational leaders, practice staff, providers, and onboarding stakeholders to ensure the best operational practices are implemented, and service excellence standards are maintained throughout the provider onboarding process.
- Develops and executes short-term and long-term onboarding strategies that support organizational goals, improves provider integration, and enhances the overall onboarding experience.
- Serves as the primary liaison between BHMG and providers, fostering effective communication and ensuring a seamless transition into the organization.
- Leads weekly BHMG Provider Onboarding calls for assigned markets, facilitating collaboration, issue resolution, and progress tracking.
- Identifies onboarding, offboarding, and provider movement process challenges that may impact operational efficiency and recommends corrective actions and process improvements.
- Implements and maintain standardized onboarding protocols to ensure consistency, regulatory compliance, and organizational alignment.
- Educates BHMG leaders, practice staff, and stakeholders regarding provider onboarding and integration processes to promote consistent application of procedures, tools, and best practices.
- Partners with operational leaders and providers to gather feedback, evaluate onboarding effectiveness, and drive continuous process improvement.
- Promotes successful provider integration and engagement while supporting practice readiness and operational success.
- Establishes and maintains positive customer relationships by delivering responsive, professional, and solution-oriented service.
- Effectively manages challenging or sensitive situations with professionalism, empathy, and a focus on resolution.
- Responds promptly to customer requests, service needs, and inquiries while consistently meeting commitments and expectations.
- Solicits and incorporates customer feedback to continuously improve service quality and stakeholder satisfaction.
- Demonstrates a commitment to service excellence by consistently striving to exceed customer expectations and support organizational goals.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability necessary to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Minimum Education, Experience, Training, and Licensures/Certifications/Registrations Required:
- Bachelor’s degree preferred
- 5 years of experience can be substituted in lieu of the degree.
- Physician Practice Start-up and Operations experience preferred.
- Experience coordinating integration activities related to the set-up of newly acquired/startups preferred.
Skills Required
- Strong communication skills across diverse audiences
- Ability to lead change initiatives
- Strong financial and organizational skills
- Ability to manage multiple priorities effectively
- Ability to coordinate provider and practice onboarding, offboarding, and transitions
- Ability to manage projects, schedules, budgets, milestones, and deliverables
- Knowledge of applicable laws, regulations, and standards
What We Do
Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals, employed and independent physicians, and more than 400 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky in a joint venture with Deaconess Health System based in Evansville, Indiana. Baptist Health employs more than 23,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has nearly 1,500 providers, including more than 750 physicians and more than 740 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. Learn more at BaptistHealth.com.
