Protocol Administrator|Masterfile, Registration, Sales Audit, Commissions

Posted 2 Days Ago
Be an Early Applicant
2 Locations
Remote or Hybrid
Mid level
Fintech • Software • Financial Services
The Role
Manage and maintain a single master database for internal and external customers. Process bond audits, commission payments, and equity allocations; create and update records; resolve bond-related queries; maintain electronic filing and data quality; and handle daily data accuracy queries per company policies.
Summary Generated by Built In

At the ooba Group, we don't just process home loans — we open doors, many of them front doors for our home buyer customers. 

As South Africa's leading home finance expert, we've helped hundreds of thousands of people and families achieve one of life's most meaningful milestones: owning their own home.

When we thought about mortgage origination, we looked to solve our customers' big questions: "Can I get a home loan? How will I know if my home loan offer is the best offer I can get?” Through answering of those questions, we created an industry supporting home buyers.

Today, a quarter of a century later, that pioneering spirit still drives us — we've never stopped growing and innovating, evolving into a diverse group of businesses that support every dimension of the homeownership journey: from financing and insurance for our home buyers, to innovative solar energy solutions and secure deposit investments. Joining ooba means becoming part of our continuing story.

Headquartered in the heart of Cape Town with a national footprint, we're a team of passionate problem-solvers, innovators, and specialists across multiple brands (ooba, evo, ooba Insure, ooba Power and Buyers Trust), united by a single belief: that what we do genuinely changes our customer and business partners lives. Here, your work has real impact you can see — in every approved bond, every home protected, every roof powered, every first-time buyer handed their keys.

We invest in our people the way we invest in our clients: with commitment, care, and a belief in what's possible. If you're driven by purpose and excited to grow in a vibrant and challenging environment with a market leader shaping the future of homeownership in South Africa, there's a place for you at ooba.

Purpose of the Role

This role is to manage a single, accurate database of both internal and external customers, following the company’s guidelines for bond audits and insurance policies. It also includes handling commission and equity allocations, as well as keeping track of any money owed for bonds and insurance.

    Responsibilities
    Accurately process bond audits, commission payments, and equity allocations
    Take ownership of the central information hub (master file) and keep it up to date
    Ensure all new records are created correctly and completely
    Resolve any outstanding queries related to bond information
    Maintain accurate electronic filing and record-keeping systems
    Handle daily queries related to data quality and accuracy


    Qualifications
    Matric
    Min 3 years experience in administering a Data Base
    Experience working with a master data file and following company policies and procedures would be an advantage


    Required Skills:
    Good understanding of either home loans / real estate 
    High Degree of Computer literacy - MS Office and Excel (intermediate)


    Competencies:
    Accuracy – The role demands careful handling of detailed information, ensuring error-free processing of bond audits, commission payments, and master data.
    Structuring – Maintaining and updating the master file requires a structured approach to data organisation and systematised workflows.
    Dutifulness – Honouring commitments and showing discipline is crucial in managing sensitive financial data and outstanding bond queries.
    Planning – The volume and complexity of data-related tasks call for clear prioritisation, realistic timeframes, and coordinated activities.
    Service-oriented – The role supports both internal and external customers, requiring a helpful and responsive mindset to meet their needs.
    Performing under pressure – Resolving daily data integrity queries and managing deadlines requires calm, consistent performance despite pressure.

    Culture Fit — Living the ooba Values
    Our four values of Partner, Knowledge, Challenge and Fun underpin the ooba culture, and great performers at ooba are both good at their job and good at living our values. In this role, that looks like.

    What We Offer
    Real exposure to end-to-end brand management across multiple portfolios.
    Mentorship and development within an experienced marketing team.
    A collaborative culture where good ideas are heard, regardless of job title.

    Skills Required

    • Matric
    • Minimum 3 years experience administering a database
    • Experience working with a master data file and following company policies and procedures
    • Good understanding of home loans or real estate
    • High degree of computer literacy - MS Office and Excel (intermediate)
    Am I A Good Fit?
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    The Company
    HQ: Cape Town, Western Cape
    7 Employees
    Year Founded: 1998

    What We Do

    Make ooba a new home for your career! At ooba (www.ooba.co.za), we’re proudly contributing to the growth of our country and the economy by transforming the South African home ownership market. Not only do we empower people by ‘opening doors’ to a secure financial asset for them and their families, we also help them protect their assets through our competitive range of insurance products. We do this by being pioneer and the leading brand in home loans origination for South Africa. We’re a growing and innovative business offering meaningful work with rewarding careers. At ooba, we believe in empowering our people by the introduction of innovative technology enablers and progressive people practices. Want to find out more about a career at ooba, check out our careers site at: www.careers.ooba.co.za

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