Propositions Manager

12 month FTC to Cover Maternity Leave

Hybrid from our Wimbledon Office

Domestic & General is scaling fast across 14 countries, protecting the appliances that keep households running and reducing waste by extending the life of everyday devices. With an inclusive, people‑first culture recognised by Great Place to Work and the Inclusive Employers Standard, we’re now looking for a proven Propositions Manager to drive the development of new customer offerings.

As Propositions Manager, you’ll lead the end‑to‑end design, development and launch of new propositions—ensuring they meet customer needs, deliver strong commercial results and remain fully compliant. You’ll use insight to drive innovation, working cross‑functionally to bring high‑quality, well‑governed propositions to market.

You’ll collaborate closely with senior stakeholders across Underwriting, Commercial Finance, Contact Centre, Legal, Compliance, Product, Data, Client Teams, Financial Promotions and Creative.

What You’ll Do

Proposition Design & Development

• Develop and enhance propositions that deliver customer value, commercial results and regulatory alignment.
• Lead the full lifecycle from concept to approval, launch and review.
• Support the roadmap and drive customer‑journey improvements.

Insight‑Led Development

• Use market trends, competitor insight and customer data to identify opportunities.
• Leverage complaints and performance metrics to refine propositions.
• Keep propositions competitive and relevant.

Go to Market & Distribution

• Support distribution across Retail, Contact Centre and Digital channels.
• Work with Sales, Client and Product teams to ensure clear positioning.
• Contribute to client engagement and new business.

Cross‑Functional Delivery

• Partner with Operations and Product to deliver seamless customer and claims journeys.
• Collaborate with Underwriting, Finance, Legal, Compliance, MI and Creative to deliver compliant, high‑quality propositions.
• Facilitate workshops with internal teams and clients.

Performance, Governance & Risk

• Track performance against KPIs including customer value, commercial outcomes and service levels.
• Ensure propositions meet regulatory requirements and stay within risk appetite. •
• Identify risks, issues and opportunities, driving timely action.
• Support governance processes and approval forums.

What You’ll Bring

Experience

• Proven end‑to‑end proposition management experience, from concept to launch to optimisation.
• A track record of delivering growth and aligning stakeholders behind successful launches.

Technical Skills

• Strong commercial acumen with the ability to balance customer outcomes, growth and profitability.
• Customer‑obsessed, creative and curious—able to drive innovation and continuous improvement.
• Analytical mindset with the ability to interpret data and insight to inform decisions.
• High attention to detail and comfortable switching between strategic and hands‑on work.
• Proactive, energetic and able to challenge constructively.

Communication & Collaboration

• Excellent written and verbal communication.
• Strong influencing skills and stakeholder management.
• Thrives in fast‑moving, ambiguous environments.

Project Management

• Able to prioritise and manage multiple workstreams.
• Resilient, adaptable and a confident problem solver.
• Skilled at building relationships and leading cross‑functional teams.

We offer lots of great benefits! Some of which include: 

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Life assurance – employer funded cover of 4x basic salary
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record, credit and reference checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.