End Date
Monday 20 April 2026Salary Range
£61,344 - £68,160We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job ShareJob Description Summary
.Job Description
JOB TITLE: Propositions Manager.
SALARY: £61,344pa to £74,900pa plus an extensive benefits package.
LOCATIONS: Edinburgh or Bristol.
HOURS: Full-time.
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
Why join us?
We’re investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
About the role
We have an exciting opportunity for a Proposition Manager to join our Longstanding Propositions team, working within the Aspirational Journey area of the Longstanding book.
In this role, you’ll be our customer experience lead, working closely with a key strategic outsourced partner and a wide range of internal customers. You’ll play a critical role in enhancing customer journeys, strengthening the risk and control environment, and ensuring positive customer and business outcomes across the Longstanding book.
About the team
The Longstanding Propositions team supports around 1.8 million customers with approximately £45bn of assets across ~250 life, pension, protection and investment products.
The Longstanding book is strategically and financially important to Insurance, Pensions & Investments (IP&I) and the wider Group. With a multi‑year re‑platforming programme now completed, the team is focused on evolving our strategy to improve customer experience and outcomes, while working in close partnership with strategic outsourced suppliers and key stakeholders.
As a Proposition Manager, you’ll work as part of a feature team within the Delighting Customers, in the Colleague and Customer Service Platform in IP&I.
What you’ll be doing
Your key accountabilities will include:
Leading the prioritisation, design and delivery oversight of the customer experience enhancements as part of the Aspirational Journeys programme in Longstanding.
Designing and overseeing the delivery of customer experience enhancements across end‑to‑end customer journeys.
Leading and championing customer solutions for Workplace customers serviced on Bancs (Diligenta platform) and customised treatment strategies for vulnerable customers.
Working collaboratively with a broad range of internal customers, including Customer Journey Managers and colleagues outside of Longstanding, to shape, agree and implement proposals.
Embedding a strong risk, governance and control mindset into change delivery and day‑to‑day ways of working.
About you
Knowledge of customer‑facing operations.
Proven experience of proposition management.
A working knowledge of Longstanding customers and products (Life, Pensions and/or Investments).
A strong track record of stakeholder engagement, particularly Executive Communications.
Strong analytical skills, with the ability to interpret data and make informed decisions.
The ability to manage multiple initiatives and priorities simultaneously.
Excellent communication and interpersonal skills, with the confidence to influence and collaborate with stakeholders at all levels.
Experience of working with outsourced partners and tools such as Figma would be beneficial, but not essential.
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and introduce a dedicated Working with Cancer initiative. That’s why we especially welcome applications from under‑represented groups.
We’re disability confident, so if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
If you’re excited by the thought of becoming part of our team, we’d love to hear from you. Apply now!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Top Skills
What We Do
Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.
