The Role
The Proposal & Order Execution Specialist is responsible for improving customer service quality by translating requirements into proposals, managing processes, communicating with stakeholders, and handling customer relations while ensuring proposal/order quality and timely deliverables.
Summary Generated by Built In
FLS is a leading, minerals processing supplier to the global mining industry. We deliver proven technologies and services and expertise across the lifecycle of operations and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero program. We are building a new Global Business Center (GBC) in Monterrey. Our GBC in Monterrey will provide key services across our business including IT, Finance, HR, Customer Service, and our Manufacturing Center of Excellence…just to name a few. At FLS, we empower the future of Mining to operate more sustainably and if you want to contribute to this important work, let’s talk!We are a globally, diverse, and multicultural organization with ~8,000 colleagues operating out of 40+ countries earning about 3b EUR in 2023. In addition to a competitive salary and benefits package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us!
Your responsibilities
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers
Your responsibilities
- Improves customer service quality translate customer requirements into proposals and orders.
- Take ownership of the end-to-end process and communicate with all stakeholders.
- Collaborates closely with the Customer Relations Representatives, colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.
- Manages processes supporting that proposal and order handling is fulfilling our customers’ expectations (Response time/Quality/DIFOT) and increases customer engagement.
- Build good relations with customers, Customer Relations Representatives and colleagues overseas.
- Communicate, handle, and organize parts and service cases within the organization.
- Translate customer requirements into proposals and orders.
- Drive export control.
- Contribute to cross-team knowledge’s sharing of best practices.
- Co-ordination with Purchase department or vendors directly for vendor offers.
- Efficient way of doing Costing, Preparation of Techno Commercial proposal, Order release.
- Ensuring quality & timeliness of proposal/Order deliverables.
- Co-ordination with Engineering for product validation
- Follow up on CRM opportunities in collaboration with sales managers and other stakeholders
- Handles claims, minimizing potential negative impact towards our customer.
- Follows-up on Overdue receivables.
- 2-3 years of experience on sales or customer support
- Advance English Skills and Intermediate Portuguese
- Advance Excel Skills
- A global network of supportive colleagues and growth opportunities
- We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
- As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
Skills Required
- 2-3 years of experience on sales or customer support
- Advance English Skills and Intermediate Portuguese
- Advance Excel Skills
FLSmidth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FLSmidth and has not been reviewed or approved by FLSmidth.
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Healthcare Strength — Health coverage commonly includes medical, dental, vision, disability, life insurance, and an Employee Assistance Program. Feedback suggests these plans are perceived as comprehensive and a relative strong point.
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Leave & Time Off Breadth — Packages typically include PTO, about 10 paid holidays, and parental leave. Feedback suggests time-off offerings are viewed as solid and supportive of work-life balance.
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Retirement Support — A 401(k) with company matching is frequently available. Feedback suggests this is a valued component of the package in the U.S.
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The Company
What We Do
FLSmidth is a full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs and reduce environmental impact. With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. www.flsmidth.com/MissionZero Our operations span the globe and we are close to 11,000 employees, present in more than 60 countries. In 2022, FLSmidth generated revenue of DKK 21.8 billion. FLSmidth is listed on NASDAQ OMX Exchange Copenhagen. #technology #mining #cement #productivity #innovation #MissionZero Privacy policy - https://www.flsmidth.com/en-gb/privacy-policy
