The Role
The Promoter Manager leads the management of promoter agencies to drive nationwide demand generation, aligning with PayJoy's sales goals and ensuring high performance in customer engagement.
Summary Generated by Built In
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Promoter Manager is responsible for managing promoter agencies and team leaders to develop and execute a nationwide demand generation strategy that aligns with PayJoy’s sales goals. This position combines strategic oversight with hands-on execution, ensuring that promoter initiatives effectively drive customer engagement and sales growth. You will set and review performance targets, assess promoter effectiveness, and collaborate with cross-functional teams to create integrated plans for launches of new partners and stores that require promoters. This role requires a dynamic leader who embodies PayJoy’s values and is dedicated to fostering a high-performing sales team.
This position will report to the Head of Commercial and you will have a huge opportunity to build the local commercial team environment. You will use your strong PayJoy product and commercial expertise to accelerate PayJoy’s growth.
Responsibilities
- Oversee relationships with promoter agencies, ensuring they adhere to PayJoy’s brand values and operational standards. Provide guidance and support to agency partners to enhance their effectiveness in executing campaigns;
- Develop and implement effective promoter deployment strategic plans, forecasts, and goals to achieve targeted revenue growth and market penetration in the assigned region with minimal risk; conduct weekly reviews of these targets to assess progress, identify challenges, and adjust strategies as necessary to ensure alignment with sales goals;
- Work closely with marketing leaders, finance, and sales teams to create integrated marketing plans and budgets. Ensure that all marketing initiatives are aligned with overall business objectives and supported by adequate resources;
- Provide regular reports on the performance of promoter initiatives, including ROI analysis, campaign effectiveness, and recommendations for future improvements. Present findings to senior management and stakeholders; and
- Work with the fraud team to train and curb fraud in stores to ensure healthy and steady growth levels.
Requirements
- Aligned with PayJoy’s principles and cultures;
- MUST HAVE strong commercial acumen with a proven 5+ years track record of closing, managing, and growing promoter agencies that are capable of providing 500+ Promoters/Brand Ambassador/Sales Rep/Sales associate - it’s a plus if you are from financial institutions;
- Professional experience leading a field & training team and reporting to the executive team with a data-driven approach;
- Exceptional communication and interpersonal skills, capable of engaging and influencing stakeholders at all levels in English and Indonesian;
- Willing to work on-site in Jakarta;
- Comfortable working on Google Suite (Sheet, Docs, Slides, etc.), CRM (Zoho & Zendesk), communication (Slack), data analytics, and project management tools (Hex and Jira);
- Bachelor’s degree or equivalent;
- Interested in growing your career as a sales professional and manager;
- Must be detail-oriented and process-oriented, and have experience working with robust SLAs; and
- Previous technical experience is a plus.
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Skills Required
- 5+ years of managing and growing promoter agencies
- Experience leading a field & training team
- Exceptional communication skills in English and Indonesian
- Professional experience with Google Suite, CRM, and project management tools
- Bachelor's degree or equivalent
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The Company
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
