Technical Program Manager - Enterprise

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OUR MISSION

Calibrate’s mission is to change the way the world treats weight. We’re defining a new category in metabolic health that mirrors what the research shows—that weight reflects our biology, not our willpower. Our program was designed by world leaders in obesity and nutrition science to improve metabolic health and drive long-term weight loss that’s impactful, realistic, and sustainable.  

Obesity is America’s underlying pandemic and largest category of chronic disease, and Calibrate is closing the gap in care for 175mm adults in a $600bn market where we spend millions of dollars each year and do not lose millions of pounds. 

To bring Calibrate to everyone who needs it, we’re building the first telemedicine business within the healthcare ecosystem, aligning incentives for consumers, doctors, insurers, and pharmaceutical companies. We’ve built a proprietary Vertical Pharmacy Engine to connect our members to the most efficient path to insurance coverage, paving the way for a new model of chronic disease care. 

Calibrate’s first product, the One-Year Metabolic Reset, brings decades of clinical research directly to consumers through a virtual program combining FDA-approved prescription medication with intensive lifestyle intervention. The 52-week structured program includes biweekly 1:1 video coaching and curriculum that spans classes, recipes, workouts, and more. A purpose-built app enables daily tracking of food, energy level, weight, and bi-weekly goals and helps members interact with their Coaching and Medical teams, while a members’ group and events calendar create additional opportunities to tap into the Calibrate community. 

Calibrate’s recently launched Masters Program keeps members engaged and supported in their metabolic health beyond their first year with the same evidence-based approach that defines Calibrate’s One-Year Metabolic Reset, at a lower cost. The result is a program that sustains and builds on members’ results with improved whole-body health that enables them to embrace a new day-to-day.

ABOUT THE ROLE

We are looking for a Technical Program Manager who will focus on enterprise day-to-day program management for the team with a growth opportunity to think more strategically on org-wide process/mechanisms. You will report into our Technical Program Management Lead and will be instrumental in identifying problems and finding solutions to some of our biggest challenges. We need:

  • Someone who can focus on the details while also being aware of the bigger picture
  • Experience working with large scale enterprise products and/or solutions
  • Experience building technical capabilities for enterprise related initiatives
  • A strong negotiator who is not afraid to speak up
  • Someone who is a team player and always has their team's back
  • Someone who’s not afraid to dive deep on the nitty-gritty of integrations to understand dependencies

KEY RESPONSIBILITIES

  • Work closely with product managers, designers, engineers and QA.
  • Have very strong project and program managing skills.
  • Drive to completion projects from conception to delivery – launch checklist, project delivery milestones, release checklist, post release support workflow.
  • Ensure that requirements are gathered and represented as stories by the product managers before the project kickoff.
  • Help during scoping of the project with resource allocation and planning including work schedule (task assignment)
  • Think ahead and anticipate where dependencies will create blockers.
  • Track project progress during the sprint on a daily basis and be watchful for any issue that requires immediate attention.
  • Keep track of the release checklist with regards to the development timeline.
  • Facilitate and shephard technical design to support customization for clients.
  • Ensure the necessary project documentation is always in place.
  • Coordinate training for support / internal and external users.
  • Keep track of support requests and subsequent resolution.

BACKGROUND AND EXPERIENCE

  • 5+ years experience as a Technical Program Manager
  • Scrum experience required
  • Experience with mobile development projects, web, and backend experience 
  • Experience using Jira and Confluence
  • Experience working with distributed teams
  • Product-thinking capability preferred

BENEFITS

At Calibrate, we’re committed to our vision of putting our members and our teammates in control of their health. Some of our benefits include:

  • Competitive salary with opportunity for equity in an early stage, high growth business
  • Generous paid time off, including an all-company holiday over Thanksgiving week
  • Calibrate-funded health benefits (medical, dental, vision) - starting at zero cost to you
  • One Medical membership and Teladoc virtual care
  • Fertility, gynecology, and wellness services through Kindbody
  • Therapy on your time with a free year of Talkspace membership
  • Health advocacy and assistance services through Health Advocate
  • Commuter benefits, ClassPass memberships, and gym memberships for post-pandemic life
  • Remote team with a headquarters in NYC
  • Competitive Paid Parental Leave for parents

ABOUT OUR TEAM

Calibrate launched Summer 2020, and in 18 months has raised $127.6mm in funding from leading healthcare and consumer investors, including Founders Fund, Tiger Global, Forerunner Ventures, Threshold Ventures, Optum Ventures, and Redesign Health. Our team helped build businesses at the intersection of technology, consumer, and healthcare, including Athenahealth, Capsule, Flatiron Health, Harry’s, One Medical, Galileo, PillPack, Rent the Runway, and more. Our Clinical Advisors include Donna Ryan, the past President of the World Obesity Federation, and Darriush Mozafarrian, cardiologist and Dean at the Tufts Friedman School of Nutrition Science and Policy.

Since launch, Calibrate has been recognized by the following publications and organizations for our mission to change the way the world treats weight: 

  • Fast Company’s 2022 World Changing Ideas Awards 
  • The World Economic Forum’s 2021 TechPioneers
  • NYC Health Business Leaders on the NYC Digital Health 100

Calibrate is committed to bringing together people from different backgrounds and perspectives to deliver real results for our members. 

OUR VALUES

We’re in it together: We have an audacious mission, and we’re building a lot of things for the first time — from the first DTC pharma business within the healthcare ecosystem to the data infrastructure for providing real-world evidence in the largest category of chronic disease. It takes superpowers to build something simple and intuitive within the complex healthcare market, so we identify and work as a team from our individual points of strength. Not everyone has to be good at everything, but we know that when we harness what we’re each great at, we’re unstoppable.

Small wins create big wins: We ground every experience in optimism, recognizing and celebrating successes along the way. We break projects down into smaller components. And we focus on where we have momentum. We always plan for larger goals with the knowledge that our plans will evolve as we achieve smaller milestones.

You’re in control: While we’re headquartered in New York, we don’t let location stand in the way of the best talent — and from coaches to engineers, many of us are fully remote. Our business is multi-faceted, so each Calibrater is hired to be an expert in their piece of it — in control of their own initiatives, in control of their own impact, and in control of driving their own (real) results.

Real results matter: We’re obsessed with outcomes because when our members win, we win, and the data proves that we’ve built the best metabolic health program on the market. We’re purposeful, optimistic, and relentlessly confident that we can solve the biggest medical issue of the 21st century.

Calibrate is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. To achieve our mission of changing the way the world treats weight, we are building an environment where every Calibrater can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values. 

#LI-REMOTE

More Information on Calibrate
Calibrate operates in the Consumer Web industry. The company is located in New York, NY. Calibrate was founded in 2020. It has 100 total employees. It offers perks and benefits such as Open door policy, OKR operational model, Team based strategic planning, Flexible work schedule, Remote work program and Highly diverse management team. To see all jobs at Calibrate, click here.
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