JPMorgan Chase
Dallas-Fort Worth, TX

Tech Ops Lead / Project Manager at JPMorgan Chase (Dallas, TX)

| Dallas-Fort Worth, TX
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Job Description
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Site Technology Services (WTS) is responsible for the technology lifecycle at corporate and retail locations. The WTS Real Estate team is responsible for programming, planning and delivery of technology on real estate initiatives and events.
The Tech Ops Lead / Project Manager role within WTS Real Estate focuses on technical projects from initiation through implementation and includes planning, funding, analysis, design, scheduling, development and implementation. The Tech Ops Lead / Project Manager will drive and assure the delivery of all GTI technology solutions associated with the Real Estate Projects. The Tech Ops Lead / Project Manager partners with Global Real Estate (GRE) and Line of Business (LOB) key contacts for all projects. The Tech Ops Lead / Project Manager routinely engages with support groups within Global Technology Infrastructure (GTI) organization, including Finance, Global Network Services, End User Services, and Global Service Operations.
The ideal Tech Ops Lead / Project Manager has project management skills as well as experience with various infrastructure technologies. The Tech Ops Lead / Project Manager has experience with project management tools, the financial services industry, and end user technologies. Successful Tech Ops Leads / Project Managers are \"self-starters\" with a desire to learn and a passion for transformation. Relationship building at all levels of the GTI organization and across GRE is a standard part of this job.
Project Management Responsibility:
  • Management of all aspects of technology project lifecycle, including but not limited to:
    • Scope development and management.
    • Requirements gathering and finalization.
    • Design of project solution in adherence with GTI and WTS standards.
    • Creation and management of project schedule in Microsoft Project or other project management application.
    • Financial budget creation and tracking.
    • Risk and issue management.
    • Regular project status reporting.
  • Engagement and management of cross-functional teams including structured cabling, data network, WIFI, desktop, Audio/Visual, telephony, and call center technology resources.
  • Ensure coordination of technology deliverables in conjunction with construction timeframes.
  • Engages, manages and tracks the status of deliverables for all resources, including internal and external (vendor) resources.
  • Communicates with key stakeholders and executive sponsor; conducts periodic briefings, develops written weekly status updates.
  • Serves as the single point of contact for project level issues and questions.
  • Responsible for technical assessment of site infrastructure requirements based on LOB requirements and GTI standards.

Process Improvement Responsibility:
  • Understands, utilizes and provides input for updates to the process documentation related to tools and processes required for project completion.
  • Leads process discussions, manage process improvement initiatives.
  • Stays current with corporate tools required for effective project management.
  • Attend training for these tools and provide feedback on enhancements and process improvements, as appropriate.
  • Serve as resource to other team members on tool functionality and utilization
    Maintains and reviews project metrics. Utilize observations to drive improvement in project lifecycle processes.
  • Manages escalations and change initiatives on project lifecycle processes.

Key Skills / Attributes:
  • Project management experience, specially related to the delivery of technology in large, new build/construction projects. Ability to manage projects that are highly visible, strategic to Firm direction or which are in trouble/off track.
  • Demonstrated experience handling high volume project workload. Proven ability to organize activities, events and teams. Solid track record keeping projects deliverables on time and within budget.
  • Leadership skills, including the ability to motivate team members to achieve excellence.
  • Analytical ability, organization and decision-making skills. Ability to develop these skills in team members.
  • Excellent written and verbal communication skills with ability to influence.
  • Independent worker. Effectively handles new direction and a changing work environment.
  • Capable of driving consensus and organizational change. Ability to gain consensus among teams and peers.
  • Change agent and creative problem solver.

Qualifications / Experience:
  • Minimum of 5 years business experience, including experience managing technical projects related to new construction.
  • College degree in related technical/business areas or equivalent work experience.
  • Proven track record of successful project management. PMP or Six Sigma certification a plus.
Fluency to expert level experience with Microsoft Project, Excel, PowerPoint, JIRA, business tools
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
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An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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