At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Philadelphia, PA

Systems Project Manager at Chewy (Philadelphia, PA)

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Our Opportunity:

This individual will be a part of a team that functions across multiple areas within the company including the WMS/ IT teams, transportation team and supply chain teams. You will work towards becoming subject matter experts in the various systems/ applications used within our fulfillment center networks today, and how those systems integrate within the physical operation process flow of our fulfillment center. You’ll be successful in this role by executing various tasks to support project rollouts for our systems/ applications and formally documenting these changes.

What You'll Do:

  • Manage updates on assigned tasks based on priorities established by senior project managers.
  • Assist with design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to drive key business decisions.
  • Will execute User Acceptance Testing of enhancements to our warehouse management system, labor management system and additional new applications as the company continues to grow and expand
  • Support continuous improvement in safety, quality, cost, and delivery experience within the fulfillment network.
  • Perform effective root cause analysis and perform basic end-user support of fulfillment systems
  • Formally document and record existing processes and updates as they are made to the systems/ applications
  • Perform end-user training and partner with learning team to deploy system changes
  • Demonstrate strong organization and planning skills to manage tasks effectively and complete projects as assigned to aggressive timelines

What You'll Need:

  • A Bachelors Degree from an accredited University or 4+ years of management/ problem solving experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
  • Ability to effectively operate both independently and as part of a team.
  • Basic project management and continuous improvement skills.
  • Excellent interpersonal skills, oral and written communication skills and strong attention to detail
  • Proven ability to quickly adapt and drive the right results using data
  • Experience with inventory management, labor management, and warehouse management systems and processes
  • use their organization and planning skills to manage tasks effectively and complete projects as expected. 
  • Advanced Excel experience.
  • Basic Experience in SQL
  • Position may require travel, up to 25%

What Separates You from The Pack:

  • Certification or experience in Lean Six Sigma and/or Green Belt.
  • Tableau or ERP planning software experience.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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