At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Minneapolis–Saint Paul, MN

Staff Technical Program Manager at Chewy (Minneapolis, MN)

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Our Opportunity:

Chewy is growing and we are looking to expand our autoship systems and services team with talented software engineers in multiple locations. If you are a Staff Technical Program Manager and interested in building applications to solve real world operational problems that will be highly impactful and visible to leadership at Chewy, please apply!  In this role, the ideal candidate will engage in iterative development, testing, and make contributions to the growth and development of one of Chewy’s fastest growing revenue streams.

About You:

In this high impact role, you will be responsible for coordinating and delivering large projects which span multiple organizations, while communicating status and unblocking stakeholders. This entails collaborating on product definition, owning roadmap planning across orgs, identifying interdependencies between concurrent projects to prevent downstream problems, providing escalation management and making tradeoffs, becoming a subject matter expert on the underlying technologies which power Chewy’s services, building highly efficient mechanisms and process improvements, and driving alignment at the senior leadership level.

About this Team:

Autoship is a service that Chewy offers to customers so that they can receive items that they purchase often, on an automatic shipment schedule.  Our team’s mission is to make Autoship the most loved pet care subscription program. As the most convenient and simple-to-use subscription offering, Autoship helps pet parents easily address their pets’ needs so they can spend more time enjoying their relationships with their pets. Furthermore, Autoship customers are Chewy’s most developed and loyal customers, and the trust they place in Autoship to meet their needs drives long-term customer engagement with Chewy.

What You'll Do:

  • Lead cross functional team to build systems and processes that facilitate access to high quality and timely product and customer insights.
  • Work with tech, product, and business stakeholders to define project requirements, scope efforts, and manage release schedules.
  • Facilitate discussions to scope upcoming workstreams
  • Coordinate with business stakeholders and continuously make sure your team is delivering according to the constantly growing needs of the business
  • Work with engineering team to resolve bottlenecks to help deliver final system deliverables
  • Review and report on progress for initiatives/projects, managing project risks - including the development of contingency plans
  • Own the final system deliverables and the overall roadmap for your area of responsibility
  • Lead project document reviews with executive-level business and tech leadership.
  • Contribute to the technical design of the solutions.

What You'll Need:

  • 7+ years’ experience in technical program management
  • 3 + years’ managing cross functional customer-facing projects and balancing product/business requirements with technical constraints.
  • Technical savvy, including hands-on knowledge/skill of distributed systems, web/mobile applications, and data analysis
  • Agile experience a must
  • Ability to take abstract complex subjects and communicate with audiences of varying levels of leadership and technical background.
  • Experience communicating (written and verbal) with technical and non-technical stakeholders at all levels across multiple business units
  • Strong business, operational, and technical vision.
  • Excellent communication and organization skills
  • Ability to identify and mitigate development and implementation risks
  • Bachelor’s Degree in a quantitative field (e.g., Computer Science, Engineering, Mathematics, Statistics), related technical field or equivalent work experiences. Master’s Degree in a quantitative field preferred.


  • Previous experience with e-commerce program management
  • Knowledge of Atlassian suite of tools (Jira, Bamboo, Confluence)
  • Comfort working with large and complex data sets and presenting findings to senior leadership in a concise and actionable manner
  • Strong analytical skills. Experience with Splunk/Datadog a plus. 

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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