Solutions Engineer

LiveRamp is the leading data connectivity platform. We are committed to connecting the world’s data safely and effectively, advancing innovation, and empowering people to do good. Our platform powers customer experiences centered around the needs and concerns of real people, keeping the Internet open for all. We enable individuals around the world to connect with the brands and products they love. LiveRampers thrive on solving challenging problems for the good of humanity—and we’re always looking for smart, kind, and creative people to help us get there.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

As a Solutions Engineer, you are a creative problem solver for our customers! You will work closely with our commercial team to drive technical solutions and workflows to empower our customer’s success. You enjoy solving problems and collaborating with others and being at the forefront of AdTech. You are comfortable working with executive level stakeholders and experienced product leaders, and can easily navigate between technical and nontechnical depending on your audience.

You will:

• Understand business problems to find the best technical solution among all possible.
• Design and deliver new workflows, tests, and POCs for clients, and make recommendations for new use cases
• Partner with commercial leads as the technical arm of relationship selling.
• Develop deep relationships with the client’s technical teams and respect from their commercial organizations
• Develop expertise regarding internal tools and administration
• Define features, phases and solution requirements providing specifications according to which the solution is defined, managed, and delivered
• Describe structure, characteristics, behavior, and other aspects of the technology to project stakeholders
• Establish & maintain internal relationships with adjoining teams to ensure seamless external experience
• Advise teams on customer feedback, PoV and effectiveness of collateral 
• Document in SFDC customer business objectives, workflow diagrams and success criteria
• Participate in the creation and delivery of customer facing presentations (QBRs, Pitches, etc.)
• Conduct / participate in opportunity pre & post mortems, assisting with documentation
• Assists with account planning and whitespace analysis 

Your team will: 

Partner with Sales and drive value by solutioning the workflows on top of our platform to deliver innovative products and better experiences for our customers

About you: 

• 3-7 years in an external client-facing role (e.g. consulting, finance, sales, etc.), great EQ is essential.
• Prior experience in Solution(s) Role
• Scrappiness. We don't have all the answers, but you'll need to find them.
• Basic computer science skills or the brains and brawn to learn. 
• Great communication skills internally and externally. Prompt response and action when needed, people rarely need to follow up with you.
• Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive

Bonus Points:

• Bachelors and/or Masters degree in a technical discipline (Computer Science, Technology, Engineering, Math) or other quantitative field
• Ability to work in ambiguous environments with little direction
• Technical experience with analytical tools, methodologies and design
• Willingness and desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions.

Benefits:

• People: work with talented, collaborative, and friendly people who love what they do.
• In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.
• Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 
• Work/Life Harmony: flexible paid time off, options for working from home, and paid parental leave.
• Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month. 
• Savings: our 401K matching plan helps you plan ahead.
• RampRemote: a comprehensive program to assist you in setting up a home office that works for you

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.