Chewy
We're on a quest to help people connect through pets.
Dallas-Fort Worth, TX

Senior Program Manager - FC Start-Up at Chewy

| Dallas-Fort Worth, TX
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SENIOR MANAGER- FC START-UP

Our Opportunity:

Chewy is seeking a Senior Manager of Fulfillment Operations on the Fulfillment Center (FC) Start-up Team.  This role will partner with functional stakeholders through the development of a standard start-up processes for new FCs.  This includes building robust training programs and implementing Chewy standard processes at new launch Fulfillment Centers.  The overarching responsibility of this role will be to standardize operational activities prior launch and through the first 90 days of new site operations. This is a high-visibility role that will interact with all levels of the organization and requires a candidate that has excellent written and verbal communication skills with the ability to create/implement scalable initiatives across multiple stakeholders.  This role will partner closely with a cross function of internal and external stakeholders.  The ideal candidate will have a passion for problem solving, process improvement, a track record for utilizing data to drive decisions, and exceptional cross organization collaboration skills.

 

What You'll Do:

The Start-up Team will be responsible for all operational functions for the first 90 days of new building launch and be engaged the 90 days prior to launch.  This team will be responsible for mobilizing stakeholders across the organization to ensure Chewy network standards, operational daily tasks/reporting, and all required internal/external vendor training are executed.  This role will be responsible for reviewing current building specific standards and rolling them into new sites and building lessons learned to continuously improve launch execution and volume ramp.

  • Work with multiple stakeholders to understand the needs of each leader and translate the needs into the functional design of the building.
  • Prepare, publish, distribute, and maintain a project schedule and scorecard with milestones for all cross-functional stakeholders
  • Monitor project progress, incorporate resolutions to potential project delays and communicates project status to leadership on a timely basis
  • Ensure smooth and consistent communication and exchanges of data between operations, vendors, and internal stakeholders
  • Perform business requirements analysis and design
  • Act as the primary liaison between Launch Team, integrators, and vendors
  • Perform gap analysis between physical processes and future operations needs and the can vet project requests and prioritize them accordingly
  • Identify and recommend operations improvement opportunities to meet ever increasing business requirements

 

What You'll Need:

  • Completed Bachelor’s degree in Engineering, Program Management, or a Business discipline from an accredited university or 3+ years relevant industry experience.
  • Ability to read and interpret detailed engineering drawings with the ability to identify flow and functional issues that impact cost or operations flow.
  • 5+ years technical experience with project/program management
  • 3+ years’ experience functional experience in implementing process changes and managing large complex projects
  • 3+ years of experience in large scale FC launches/projects
  • Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency).  This includes strong Excel skills or other equivalent analytical tools.
  • Cross functional team management experience
  • Must have experience and knowledge of warehouse operations, manufacturing and/or materials handling systems
  • Ability to travel up to 50% based on launch schedules and business needs.


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

 

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.

Heather

Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.

Victoria

Senior Integrated Marketing Manager

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