Project Manager at American Express (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

From building next-generation apps and microservices in Kotlin to using AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we'll support you with an open environment and learning culture to grow your career.

AET Role Framework Only. Responsible for the planning, co-ordination and status reporting of projects from initiation through to implementation. Responsible for managing project costs, resources, change requests, risk and issues to ensure that maximum business benefit is maintained as well as provision of regular project status updates. Responsible for the delivery of small projects that deliver functional change to a single business product/service or provide support to medium to large projects that deliver significant functional change to multiple applications for single business products/services. May work with Resource Manager to allocate resources. Develops project plans and ensure that the scope and approach are fully understood by all stakeholders. Identifies and tracks key project milestones (base-lining critical path). Ensures all systems of record for project reporting are kept current, and direct and monitor work efforts on a regular basis.


You will be responsible for the planning, coordination and status reporting of Agile projects from initiation to implementation. Responsible for handling end to end tech delivery identifying , communicating and driving closure of risks and impediments to ensure that maximum business benefits are maintained. Provides regular project status updates to leader, prepares material for status , maintains project documentation, hosts agile ceremonies and meetings, as required.

Organizational Context:

You will be part of a team of Project Managers working on mid sized cross platform projects or contributing to large multi year programs.

Role and Responsibilities :
  • Drives initiatives across platforms & Agile trains for product delivery demonstrating servant leadership coupled with technical expertise.
  • Entire lifecycle from discovery to delivery.
  • Partners with Product and Engineering owners for early engagement and prioritization process.
  • Drives Pre-Program Increment (PI) planning meetings with product management, delivery teams and Business Partners.
  • Cross Platform Integrated Release Planning and status reporting.
  • E2E Test Management (test data set up, test plan creation, reporting on testing status, etc.)
  • Partner in the Delivery, Solutioning and Refinement processes to ensure product readiness.
  • Ensures dependency alignment for the teams & trains across organization & external partners (where applicable).
  • Partner with Product Managers, Product Owners, New Product Development, Business Partners and Architects to help assure strategy, vision and road map alignment and execution (initiative and epic specific).
  • Ensures value is achieved from end users' perspective by the technology/product delivery.
  • Assist with prioritization with experience regarding cross platform technology delivery and using Agile practices & techniques.
  • Collaborates with Delivery Managers (DMs), Release Train Engineers (RTEs) and TPMs to identify and coordinate cross-platforms dependencies.
  • Create data-driven insights into the delivery and execution of the program using relevant portfolio, program and team level metrics.
  • Manages impediments, risks, dependencies and resourcing needs across stakeholders and leaders as appropriate.
  • Support and encourage innovation through continuous exploration.
  • Aggregates and drives End-to-End Program Increment (PI) objectives into Epic/Cross-Train Release objectives to ensure successful delivery.
  • Identify and manage gaps, issues, risks, and opportunities across Agile teams and trains.
  • Track and measure Features & Capability execution progress.
  • Present the initiatives' progress as well as improvement ideas to leaders.
  • Manages external relationships, e.g. product partners or technology vendors on behalf of Technology organization (where appropriate).

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Minimum Qualifications:
  • 1+ years of Scrum Master experience.
  • 5+ years relevant Program and/or Project Management experience.
  • 2+ years of experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions.
  • 1+ years of experience agile management tools- Rally & Jira.
  • BS degree in computer science or information technology.

Preferred Qualifications:
  • PMP certification.
  • 2+ years' experience in presentation & documentation tools like Microsoft Powerpoint & Excel.
  • 2+ years' experience with design and coding across one or more platforms and languages.
  • Master's Degree in computer science or information technology.
  • In depth knowledge on SAFe and agile methodology.
  • Scrum Master Certification.
  • Architectural concepts and solutioning mindset.
  • Passionate and self-driven attitude to deliver value.
  • Collaborative and servant leadership skills.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
More Information on American Express
American Express operates in the Financial Services industry. The company is located in New York, NY and New York, NY. American Express was founded in 1850. It has 100703 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 25 open jobs at American Express, click here.
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