Job Title:
Project Manager

Background/Security Check Required:
PLASTICS (must be PCI compliant)

Job Purpose:

What does a successful Project Manager do?

As a Project Manager within our Output Services Operations PMO team, you will lead and coordinate a variety of projects, collaborating with many cross-functional teams, supporting the operational needs of all of our Fiserv Plastics Production facilities. You will be responsible for managing all aspects of the project, from initiation to closure. You must be comfortable operating in an environment where scope, deliverables, responsibilities, and expectations may change at a moment's notice. You must bring extensive experience in relevant project management methodologies and have exceptional communication skills. This individual must be a self-starter, exemplifying strong initiative and management skills, with the ability to operate in and adapt to a fast paced environment to achieve desired results.

Responsibilities can include consulting, troubleshooting, problem resolution, project management, customer satisfaction, people management, strategic planning, training, and documentation.

In this role, you can look forward to:• Managing moderately complex projects and/or components/phases of larger projects.• Focusing on maintaining Corporate Compliance; including, remediating Cyber Risk & Audit Findings, and adhering to Industry Mandates.• Ensuring project methodologies, project delivery processes, and implementation processes are followed. Including leading and driving project timeline, risk and issue management, and scope change management.• Developing, coordinating, and executing project plans, task schedules, and resource activities to ensure on-time and effective project delivery.• Leading and coordinating cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a project, from initiation to closure.• Managing the project budget, including understanding and validating estimates, cost variance tracking and managing project resources effectively.• Monitoring key metrics throughout the project lifecycle (Scope, Budget, Risk, Resources, and Schedule) and providing detailed scheduled reports on measureable items, such as milestones and deliverables.• Providing accurate and timely communication to key stakeholders and leadership on project progress, challenges, and recommendations.• Providing leadership, guidance, and mentoring to project management team and others on best practices, standards, tools, and methodologies for managing projects successfully.

You're the kind of person who:• Has leadership experience and strong relationship building capabilities.• Can deliver projects within budget and specified time frames, while ensuring quality and customer satisfaction.• Understands interdependencies between technology, operations, and business needs.• Thrives under pressure and can meet tight deadlines, with a drive and commitment to delivery.• Embraces change and can quickly adapt to new situations, changes in direction, and altering priorities.• Can make complex decisions and recommendations under minimal direction and oversight.• Is a problem-solver and can quickly assess issues and find creative solutions.• Has the ability to handle multiple projects and assignments concurrently.• Has excellent verbal, written, and presentation skills.

Basic Qualifications for Consideration:• Bachelor's Degree in appropriate field of study or equivalent work experience.• 4-6 years of progressive project management experience, including management of major projects, in a large operating environment.• Knowledge of and demonstrated experience in project management processes and methodologies; as well as, project lifecycles.• Excellent written, communications, organizational, and decision making skills.• Excellent skills in MS Word, Visio, Excel, PowerPoint and Project.

Preferred Skills, Experience, and Education:• Production / Operations processing experience a plus• CardTrack system experience a plus• Project Management Professional (PMP) Certification preferred, not required• Familiarity with Project Management tools and processes (i.e. Clarity, Jira, Confluence, Teams)• Experience with various project delivery processes including Waterfall, SAFe/Agile, Scrum, SDLC, Lean a plus.

Travel Required: 20%

Who We Are:The Output Services PMO team supports the operational needs for all locations of the Print Mail and Plastics Production facilities. This team focuses on process improvement, automation, cost efficiency, compliance, new product development, and new equipment/upgrade initiatives.