Project Coordinator at American Express (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Anyone can have an innovative idea. Here they get heard.

The Global Servicing Learning Network (GSLN) is responsible for creating and delivering successful learning and development programs across Global Services Group (GSG). We partner closely with Global Talent Acquisition (GTA), the Colleague Experience Group (CEG) and our business partners to ensure we identify, hire, develop and retain top talent within the organization. We support over 20,000 colleagues across the globe in 9 languages and 20+ markets.

This position is in the Colleague Development Strategy Team. The team currently run development programs within the Global Servicing Group, including, but not limited to, Summer Internship Programs, and Internal Talent Programs. Additionally, the team are also responsible for acting as the Project Management Office (PMO) for the group's Diversity, Equity and Inclusion efforts.

Key Responsibilities:

This role is a blend of project management and strategy development. You will be managing and coordinating projects within the team, to evolve and develop our Colleague Development programs as we create our long-term strategy, as well as act as the project coordinator for our central Diversity, Equity and Inclusion efforts.

The Project Analyst, Colleague Development Strategy will work closely with the Director, Colleague Development Strategy and the Program Managers across the US and UK, as well as with our business partners to design and execute our program strategy, as well as key project coordination activities for the Diversity, Equity and Inclusion project.

The role will deliver against these key focus areas:
  • Own the project plan, status updates, stakeholder mapping, timelines, meeting coordination and actions for the Global Servicing Group Diversity, Equity and Inclusion Project Management Office, and other strategic projects
  • Prepare presentation decks and status updates for key stakeholders at all band levels, and manage stakeholder relationships
  • Develop, support, coordinate and implement strategies to deliver high quality initiatives aligned to strategic business objectives
  • Foster a culture of belonging across GSG by ensuring you have a focus on Diversity, Equity and Inclusion in everything you do
  • Collaborate and partner across all functional areas, business partners and outside parties to ensure cohesive project outputs
  • Conduct research, information gathering and assessment to support strategic solutions and activities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Flex

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Why American Express?

There's a difference between having a job and making a difference.

Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

Exceptional attention to detail and commitment to quality; as a team we hold ourselves to extremely high standards and expect the same at every level of the group. Colleague Development Strategy team is an exciting and evolving part of the business! Here is some of what we look for in potential candidates:
  • A keen self-starter, open to change and comfortable with some level of ambiguity
  • Project management or project coordination skills/experience preferred; comfortable with PowerPoint, Excel, and managing a project plan
  • Clear communicator with the ability to prepare presentations and present key messages effectively to senior leadership, and excellent written communication skills
  • Excellent relationship management skills with proven ability to influence across the organization
  • A strong collaborator and team player
  • Flexible and responsive to rapid change; ability to prioritize and adapt to shifting responsibilities and priorities.
  • Demonstrated ability to work effectively across departmental and geographic boundaries
  • Utilizes networks inside and out, to build knowledge and identify best practices
  • Ability to analyze data from a variety of sources to identify trends
  • A creative thinker who can combine best practices with new ideas aligned with broader strategies and business objectives
  • Comfortable with working in a virtual environment

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 208 open jobs at American Express, click here.
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