Program Manager (Philadelphia, PA)

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The Programme Manager is responsible for coordinating multi-disciplinary delivery, partnering with project managers and producers from across The Creative Engagement Group (TCEG) specialisms to identify and manage interdependencies and drive consistency and efficiency for the client.

Working into the Client Engagement team, the Programme Manager will also ensure adherence to client brand guidelines, working practices and regulatory compliance; while maintaining positive internal and client relationships.

TCEG is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning & training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the creation and delivery of live & virtual experiences, film, digital, and immersive content.

This specific role will support a major cross-functional delivery for Pharmaceutical Congress.

What will you be doing …

Programme management

  • Rapidly assimilating an understanding of varied but inter-related workstreams spanning virtual & live exhibition delivery, staff training, medical content development and logistics.
  • Partnering with project leads in each area to develop and manage a holistic project plan, identifying and managing interdependencies.
  • Leading internal and/or external meetings (eg, kick-offs, project status, project debriefs) for assigned programme, including the capturing and communication of pertinent information (eg, key takeaways, action items)
  • Participating in resourcing discussions, identifying efficiencies across the programme
  • Serving as an internal champion for process and workflow cross-functionally

Client servicing

  • Interfacing with clients
  • Support the Account Director by ensuring communications are streamlined and synchronised across workstreams
  • Ensuring project scopes and budgets are consistent with client contractual requirements, SLAs etc

Financial Management (for assigned projects)

  • Tracking programme budgets within our system (ProCim)
  • Monitoring/managing budgets and ensuring profit margins are being met
  • Alerting client services of scope creep in a timely manner
  • Coordinating reconciliation and invoicing per project milestones and completion

Administrative and additional tasks as may be required

What do you need to have …
  • Bachelor’s degree
  • Minimum 3 years relevant experience within an agency environment  
  • Fluency creating and modifying project timelines
  • Excellent written and verbal communication and interpersonal skills
  • Ability to thrive in a fast-paced environment, work to and within deadlines and juggle multiple projects
  • Proven ability to rally teams of all seniority and experience around mutual objectives
  • Comfortable dealing with ambiguity and resourceful in navigating to solutions
  • Strong administrative and organization skills, including ability to multi-task
  • Keen attention to detail, ability to prioritize responsibilities and work in a team-oriented environment as well as independently
  • Working knowledge of the pharmaceutical industry and familiarity with Congress in particular
  • Ability to represent the company in a professional manner
  • High degree of proficiency in Microsoft Office and Microsoft Teams.  Box and Smartsheet preferred
  • Ability to travel as needed, including weekends
  • Full availability April – June 15

A bit more about us:

At TCEG, we work with an international blue-chip client base across business categories with a particular strength in healthcare. Our business is made up of six divisions: WRG, Forty1, Logicearth Learning Services, Axiom, Cormis & Just Communicate.

TCEG is an equal opportunity employer – committed to encouraging Diversity, Equity and Inclusion among our people and eliminating unlawful discrimination. As an agency, we want to be truly representative of all sections of society and for all our people to feel respected and able to give their best. Our aim is to create a culture where equality, fairness and respect for all our people happens autonomously.

More Information on The Creative Engagement Group
The Creative Engagement Group operates in the Marketing Tech industry. The company is located in Philadelphia, PA and Morrisville, PA. The Creative Engagement Group was founded in 2016. It has 506 total employees. It offers perks and benefits such as Child Care Benefits, Remote Work Program, Paid Volunteer Time, Sabbatical, Paid Holidays and Paid Sick Days. To see all 12 open jobs at The Creative Engagement Group, click here.
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