Job Description:
The Professional Services Program Manager (PgM) will be responsible for the delivery of complex multi-month programs including: Instructor Led Training, Workforce Transformation and Platform Value services. We serve as the single point of contact for the customer and work closely with internal teams and resources vital to ensure the successful delivery of each program. We contribute to the development of processes and procedures for program delivery vital to scale the delivery of professional services programs.
Responsibilities:

• Accountable for the successful delivery of complex multi-month Professional Services programs
• Build the customer relationship during the program delivery phase; earn the trust and confidence of all partners
• Maintain and communicate program status to all applicable collaborators
• Anticipate and resolve issues and challenges that could derail or delay program delivery
• Negotiate outcomes that mutually benefit both internal and external parties
• Critically evaluate procedures and processes to find opportunities to streamline, automate and improve processes toward consistently repeatable delivery with an ability to scale with future growth
• Ensure programs meet budgetary expectations and profitability goals
• Conduct program retrospective analysis and transition the customer to the Account Management Team at the end of the program
• View delivery through the lens of the customer and internal stakeholders to ensure the best possible outcomes for all parties involved

Professional Qualifications:

• Bachelor's degree with 7+ years professional experience in project/program management
• Professional Services delivery experience is beneficial
• PMP certification is a plus

About You:

• Passionate about customer satisfaction and willing to go above and beyond to support program goals
• Able to prioritize workloads and the capacity to progress a range of tasks and projects at one time
• Highly motivated, committed, and encouraging team member, able to work flexibly, quickly and accurately to targets
• Well-respected among peers and the business as someone who understands the needs and objectives of the business
• Methodical and accurate, displaying a strong desire for high quality, with attention to detail
• Adaptable to a fast-paced environment
• Facilitation and conflict resolution skills, to assist in resolving the different points of view and requirements that invariably collide during cross-team and cross-organization efforts
• Creative problem-solving skills - propensity to think laterally to generate solutions which have the desired impact
• Possess a good level of initiative and judgment, and be comfortable making decisions when required
• Able to see the big picture and break complicated workflows into manageable pieces
• An efficient and effective communicator

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
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