At STANLEY Security we are For Those Who Make the World™ Progress. Whether you've got 10 years in this industry or 2, we're hiring all skill levels and tenures within our Electronic Security business. It takes a diversified team to win, and we want YOU to get on our bench.

Why is this role so important to our business?

Security, health, and safety solutions change and improve almost overnight. As we respond to a rapidly changing industry, we are looking for the best talent to come and join our team, grow with us, and help build a safer, healthier, and more efficient world for all.

The Program Manager will play a key role in the management of design, installation, maintenance, and specification development tasks in support of both local and national account clients.

Your responsibilities as a Program Manager:

• Responsible for coordinating new installations for the assigned customer
• Work directly with Service Technicians and Branch Project Managers to ensure projects are completed as per the project deadline
• Meet with customer to determine customized security solutions that will meet their individual needs
• Responsible for initiating, tracking, and coordinating security issues for assigned customer, correcting programming issues, determining vendor involvement, and setting response priority to security issues
• Serve as the primary customer interface to effectively communicate and ensure customer satisfaction
• Act as a liaison between the branch and the customer
• Maintain the quality, quantity, and timeliness of answers to customer questions or problems
• Provide monthly reports on the installation service work to customer and direct manager
• Ensure the timely issuance of technical service reports and the proper dissemination of information
• Provide technical support, in person and via telephone, to dealers and end users, sales, and customer service
• Communicate with appropriate departments regarding customer complaints that could develop into product issues, customer dissatisfaction or major product failures
• Performs other duties as assigned.

Here are the minimum qualifications you will need:

• 5+ years' experience installing and/or servicing intrusion, fire alarm, access control, and CCTVsecurity systems with a basic understanding of electronics, wiring, local and national codes
• Valid state driver's license without restrictions

It would be awesome if you had these qualifications, but they aren't required:

• Certified in A+, NBFAA Level 2, NICET Level 3, Certified CSPM or PgMP
• Proficient with personal computers and Microsoft Office including Windows NT, SQL and Network Training
• Excellent written and verbal communication skills maintenance, and specification development tasks in support of both local and national account clients.
• Working knowledge of SAP and ERP systems preferred

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