Program Manager - Operations Systems

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Who We Are: 

At Calm, we have a simple, albeit BIG mission: to make the world a happier and healthier place. Through our website, blog, and app—filled with meditations, sleep stories, music, movement, and more—we’re redefining what mental care looks like in 2021 and beyond. With over 100 million users worldwide, 100,000 new users daily, and our growing partnerships with major companies, we’re having a positive effect on more and more people each and every day. And while the heart of Calm is digital, we are growing and expanding offline with a variety of products and services to help deliver on our mission of health and happiness, the world over. 

What We Do:

The Core Operations team creates value by enabling other teams to work more effectively. We act as trusted partners to all teams, leveraging data to drive continuous improvement and efficiency on all fronts. We highly value collaboration, learning, resilience, and curiosity!

What You’ll Do:

You will identify high-effort internal processes and build solutions that are reliable, scalable, right-sized for the size and stage of Calm. You listen to and translate stakeholder needs into high-level technical specifications, design and develop recommended systems, and collaborate with operating leads to ensure smooth implementation. You help the team work faster and more efficiently. You’ll partner with an IT Systems Engineer to bring solutions to life. You are comfortable with ambiguity and ambitious targets and have managerial courage.

  • Actively seek out opportunities to improve the way we work by listening, observing, and participating in work across the organization
  • Act as a business partner to fully understand business, processes, challenges, gaps and areas where system solutions or business processes would improve and enhance performance and productivity
  • Define the scope and objective of problems, identify and document requirements, lead change management and implementation
  • Foster a culture of data-driven program management, product and process excellence, and exceptional execution
  • Successfully engage in multiple initiatives simultaneously under tight deadlines
  • Participate in efforts to promote project management best practices throughout the company
  • Communicate effectively to stakeholders and executive sponsors when there are project risks

Who You Are:

  • SME 
    • Has 10 or more years experience in a functional role preferably in a SaaS business operations
  • Communication
    • Strong leadership skills: Resilience, sense of urgency, calm under pressure, persistence, influencing skills, interpersonal skills, ownership/accountability, managerial courage
    • Excellent written and oral business communication and people skills
    • Excellent verbal and written communication skills, as well as strong presentation & influencing skills (GSuite)
  • Project Management
    • Strong experience planning for and managing large-scale, complex technical projects and coordinating cross functional project members to deliver quality results on time
    • Skilled in identifying dependencies, requirements gathering, planning, and execution of strategic programs
    • Excellent project management skills and project management methodology
  • Prioritization & Stakeholder Management
    • Ability to manage time and priorities effectively in a fast-paced and sometimes ambiguous startup environment
    • Ability to work with multiple business stakeholders, effectively manage their expectations and establish priorities
    • Skilled in managing deadlines, communication of timelines, assessment of resources, organizational skills
  • Data Analysis & Business Case Development
    • Proven analytical and quantitative skills and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses
    • Strong analytical capabilities and ability to visualize and manipulate data, experience with Tableau/Amplitude/MODE, or similar tools
    • Technical business system analyst skills including requirements documentation, use case definition, testing methodologies, problem solving

Nice-to-Haves: 

  • High growth experience
  • PMP Certification
  • Knowledge and familiarity with Agile

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. 

Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Amplitude Analytics
    • FigmaDesign
    • PrincipleDesign
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Calm

How would you describe the company’s work-life balance?

We’re a hard-working, collaborative team with ambitious goals, but Calm understands the importance of individual well-being and how that impacts how we show up at work. Calm fosters a supportive, remote-first culture that enables us to meet both our professional goals and personal interests.

Katrina

Lead Product Manager

What does your typical day look like?

As a working mom of 2, I’m grateful to work for a remote first company that gives me the opportunity to balance being a mom and also a career. My day starts with the Daily Calm so I can be completely present and effective. My favorite part of my job is connecting with a diverse array of talent who all have unique experiences that add value to Calm.

Ali

Recruiting Manager

What are some things you learned at the company?

The most important thing I’ve learned at Calm is how to evaluate and scope a project so that it regularly delivers value for our company and stakeholders. As an engineer, it helps us prioritize when there’s a lot to do, effectively weight tradeoffs and evaluate requirements so i can see my contributions and feel proud of them.

Kamla

Data Engineering Manager

How do you empower your team to be more creative?

By making our team a safe space for creative ideas!
Within engineering, I help drive and facilitate projects that make our team happier and more productive! For example: making our interview process more junior friendly, improving our remote onboarding, and addressing tech debt etc.

Ellen

Director of Engineering

What is your vision for the company?

At Calm, we're working to scale up on everything we do across the company, from Engineering to Marketing to Content. We're also making sure that as we scale, everyone on the team is able to grow in their career, take risks, and have a huge impact.

Tyler

Principal Engineer

What are Calm Perks + Benefits

Calm Benefits Overview

We're committed to supporting our team in every aspect of their personal and professional lives. That goes way beyond 'perk's. We'll cover 100% of your health, dental, and vision, and give you monthly stipends for your fitness and wellness routines too. When we say PTO is Take What You Need, we really mean it, whether that's a mental health day, or a trip around the world. Your home office should be as functional and inspirational as your office office. We'll give you a WFH stipend to help. Your family is a vital part of community too. That's why we offer baby bonding leave to all salaried employees. Calm can only grow if you do. We offer a great salary, equity, 401(k), and even a generous extended learning budget. Our calendar of (virtual) social events ensures you always feel part of, and close with, the team, no matter where you are.

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
100 dollar wellness
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Fitness Subsidies
To celebrate how Calm is working to make the world happier and healthier, employees are given the benefit of a $100 monthly wellness stipend to put toward their own happiness and health.
Home Office Stipend for Remote Employees
Calm provides a $750 work from home budget to go towards creating a more comfortable and productive home workspace.
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
More Jobs at Calm68 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Remote
Developer
new
Remote
Marketing
new
Remote
Design + UX
new
Remote
Content
new
Remote
Project Mgmt
new
Remote
Developer
new
Remote
HR + Recruiting
new
Remote
Sales
new
Remote
Marketing
new
Remote
Operations
new
Remote
Content
new
Remote
Data + Analytics
new
Remote
Marketing
new
Remote
Data + Analytics
new
Remote
Marketing
new
Remote
Operations
new
Remote
Content
new
Remote
Marketing
new
Remote
Marketing
new
Remote
HR + Recruiting
new
Remote
HR + Recruiting
new
Remote
Data + Analytics
new
Remote
Sales
new
Remote
Design + UX
new
Remote
Sales
new
Remote
Developer
new
Remote
Project Mgmt
new
Remote
HR + Recruiting
new
Remote
Marketing
new
Remote
HR + Recruiting
new
Remote
Finance
new
Remote
Data + Analytics
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Calm's full profileSee more Calm jobs