Program Management Lead, Experience Design
Locations: VA - McLean, United States of America, McLean, Virginia
Program Management Lead, Experience Design
We are currently seeking a Program Management Lead to join our team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers’ day-to-day financial activities.
As the Program Management Lead for Capital One’s Experience Design Operations organization, you will apply your expertise in program, project and change management skills to manage and deliver a portfolio of high-impact initiatives that advance the team agenda and create operational efficiency. You will be responsible for building and managing numerous program management operating rhythms to drive consistency, accountability and transparency around delivery. In this exciting role, you will work with leaders and designers across all lines of business to promote well-managed priorities, and will lead a team that sets the standard for project and change management excellence within the Experience Design organization.
The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You’ll Do:
You’ll be asked to handle a variety of responsibilities, including:
Collaboration & Connection
Partnering with Experience Design Operations, Strategy and Engagement teams and Business leaders to identify and prioritize highest leverage initiatives
Advocating for prioritization of project and change management rigor grounded in industry best practices
Building and maintaining strong working relationships by collaborating with technology, product, and business teams to uncover customer and business needs
Oversees program metrics and reporting, in alignment with overall operational routines and risk, cyber, product and tech requirements
Driving momentum by keeping the overall work portfolio and team on track
Working with partners and teams across various geographies in a hybrid environment - virtual and in-person (ultimately)
Connecting with the design community by learning, sharing, and teaching, as well as participating in relevant communities of practice
Leading & Developing Teams
Building and leading successful teams by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, process improvement, project and change management
Navigating conflict resolution within your team as well as within projects, teams and partner relationships
Discovery, Delivery and Support
Partnering with the Experience Operations, Engagement and Strategy teams to evaluate project and change management capability breakdowns and devise improvement opportunities
Designing an overarching project intake, prioritization and oversight strategy with streamlined digital and human centered processes
Drive projects based on defined priorities, ensure scope of deliverables, timelines and budgets are met, identify risks and issues and mitigate and/or escalate as needed
Display strong consulting and collaboration skills to work with partners to understand business problems and focus on bringing issues to resolution, escalating as necessary to meet timelines. Includes clarifying and defining business needs, requirements and use cases.
Guiding changes to scope, design, and delivery schedules to meet business needs with available resources
Defining a project and change management framework for portfolio, balancing Capital One and industry best practices with the way Design works
Devising an project and change management education curriculum to advance the maturity of practice overall within Experience Design
Maintaining and providing oversight to a well-managed program management tools and routines owned by the Operations team:
Planning and managing budgets, forecasting, and scoping new engagements
Identifying and partnering with Operations Portfolio Management lead to manage risks and mitigation plans, as well as compliance and controls within the program management portfolio
Reporting on the portfolio of work to stakeholders. This may include reporting on workflow, scope, resourcing, forecasting, and value of delivery
Overseeing overall portfolio health and team satisfaction
Basic Qualifications
At least 5 years of experience with program or project management
At least 3 years of experience with communications and change management
At least 4 years of people management experience
Preferred Qualifications
Comfortable managing complex cross-channel experiences and stakeholders
Comfortable working with Product, Tech, Cyber and Risk partners
Experience managing multiple large teams and portfolios of work
Experience with Jira, Confluence, Tableau or next generation project management tracking tools
Familiarity working with design or creative teams
Familiarity with agile principles and/or project management methodologies
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).