Motorola Solutions
We help people be their best in the moments that matter.
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Program Liaison Specialist at Motorola Solutions (Remote)

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewVaaS (Video Analysis As a Service) Company, is a leading global provider of data and image analytics for vehicle location. The company’s image capture and analysis platform, which includes fixed and mobile license plate reader cameras driven by machine learning and artificial intelligence, provides vehicle location data to public safety and commercial customers. Acquired in January 2019, this new product offering will expand the Motorola Solutions Command Center software portfolio with the largest shareable database of vehicle location information that can help shorten response times and improve the speed and accuracy of investigations.
Job Description

The Business Development & Training Group consists of prior Law Enforcement professionals. The group’s experience is diverse with almost every aspect of the Law Enforcement profession being represented. The group is directly responsible for training and for the continued development of current, new, and prospective users of the company’s technologies.

There are two main aspects of this position. The first is to support the Business Development & Training Group by identifying gaps/opportunities for training and revenue sources within our current or potential clients. They will help to implement workflow and procedures to ensure the Business Development & Training Group provides our current clients efficient trainings, but also identify opportunities.

The second function of this position will be to coordinate the sharing of data from non-law enforcement accounts to local law enforcement and other governmental organizations through the Enterprise License Plate Recognition Program (ELPRP). The position will proactively maintain contact with all parties and provide investigative support to non-customer agencies with the commercial LPR database. The primary purpose of this position is to convert non-customer agencies or up-sell existing customers.

Tasks may include:

  • Analyzing, entering, and understanding multiple data sources
  • Implement & optimize training workflow (communicating with clients, creating training sessions, analyzing training data for efficiency, etc.)
  • Identify areas of the country for training sessions that could lead to revenue
  • Identify opportunities for up-sells within existing clientele
  • Coordinate the ELPRP communication lines between Law Enforcement & Non-Enforcement, & foster relationship to ensure support
  • Facilitate NCIC and State Hotlist coordination/distribution

This position reports directly to the Senior Manager of the Customer Training and Development Group, situated within the Software Division. This is a virtual location position (work from home).

Qualifications:

  • 2+ years of public safety, military, or customer service experience
  • Bachelor's degree preferred
  • Strong communication skills
  • Database and analytical skills (Power BI or Tableau preferred)
  • Working knowledge of business programs such as Google Slides, Sheets, Gmail and other G-Suite related tools; Microsoft PowerPoint, Word, Excel and other related products
  • Passport or ability to obtain within first 90 days of employment preferred
  • Prior Law Enforcement experience preferred
  • This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Basic Requirements
  • 2+ years of public safety, military, or customer service experience
  • Must be able to obtain background clearance as required by government customer

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.


Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications

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