Miro
Miro is a global company on a mission to change the way the world collaborates online.
Austin, TX

Program Lead, Customer Education - Certification at Miro

| Austin, TX
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About the team

Be one of the founding members of the Customer Education team at Miro. Work closely with colleagues in customer success and customer support to improve the overall customer experience through digital credentialing. Each role at Miro is based at one of our physical hubs and we look for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with a 3 days a week in office culture as our baseline.

About the role

It's an amazing time to be at Miro. We are changing the way people collaborate and can't do it without enabling our users. The Certification Program Manager role has many responsibilities from owning our digital credentialing strategy, partnering with learning experience designers to align on content and goals, assessment writing, and reporting on metrics for the credentialing program. Your role will be critical in supporting and recognizing the education of Miro's user base at scale.

What you’ll do
  • Own Miro Academy's digital credentialing strategy
  • Partner with cross-functional partners to align on adoption strategies and drive business outcomes
  • Report on and communicate the results of the credentialing program to cross-functional partners
  • Run user research sessions such as, focus groups, user interviews, and usability testing, and implement findings
  • Become a Miro product expert
What you'll need
  • A combined 10 years in learning and development or customer education
  • At least 3 years of experience in SaaS
  • Experience designing and delivering valid assessments
  • Experience leading a successful credentialing program
  • Experience working with cross functional partners and content SMEs such as within Product, Platform & Integrations, Developer Relations, Marketing, Community, and Support teams
  • Experience with digital credentialing platforms such as Credly, Accredible, or Badgr
  • Experience with Learning Experience Platforms (LXPs) or Learning Management Systems (LMSs)
What’s in it for you
  • Excellent Medical, Dental + Vision health benefits
  • Competitive salaries + Flexible time off
  • 401k matching + Stock options
  • Free lunches + Office snacks
  • Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
  • Distributed team across offices globally

#LI-MS3

About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. Miro is trusted by Dell, Cisco, Deloitte, Okta, Datadog, Shopify, and many more global companies of all sizes.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! 


At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences.
Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SparkFrameworks
    • SpringFrameworks
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • CanvaDesign
    • FigmaDesign
    • MiroDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • Monday.comManagement
    • TrelloManagement
    • DocuSignCRM
    • HubSpotCRM
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    • ZohoCRM
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What are Miro Perks + Benefits

Culture
Volunteer in local community
Miro volunteers in our local community once a quarter and our most recent activities have included things like beach cleanups and preparing hygiene kits for the houseless in Los Angeles.
Partners with Nonprofits
Miro has partnered with global leaders all over in the world, providing access to our tool to make profound impact. These are leaders like UNICEF, Living Water, Life Without Borders, and more.
Friends outside of work
Eat lunch together
Intracompany committees
From summer offsites, annual holiday parties at our global hubs, and hub-specific events like LA sports watch parties, rooftop hangs in NYC, and barbecues in Austin, we make time for fun.
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Along with global training on cross-cultural dialogue, Miro hosts monthly 'Real Talk' sessions - sessions designed to create a space for Mironeers to discuss D&I topics in a deeper way.
Diversity manifesto
Diversity Employee Resource Groups
We have eight employee resource groups that we're proud of: Miro Asians, Miroqueers, Well-being @ Miro, Black Excellence, [email protected] (Latinx), Women + Allies, MiroMamas, John 3:16, and Jew-Ish.
Hiring Practices that Promote Diversity
From structured interview processes to mandatory trainings for all hiring managers, we're experimenting every day to root out biases throughout the entire hiring process - from reach-out to offer.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Our medical plans are designed to provide Mironeers with comprehensive, high-quality medical and prescription drug coverage. We offer 100% employee coverage for most of our plans.
Life Insurance
Pet Insurance
Miro offers discounted pet insurance through Petplan.
Wellness Programs
Miro provides access to the Calm app, Classpass (audio workouts), video visits with LiveHealth, gym discounts, travel discounts, and more.
Onsite Gym
Mental Health Benefits
Miro offers access to Headspace and Talkspace, stress detox training, leadership training, EAP access, unlimited PTO in our US-hubs, and weekly "no-meeting" holds by department, among other things.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Miro will match $.50 to every dollar contributed to a maximum match of $6,000 per calendar year. The match is processed per paycheck, and there is no waiting period to receive Miro’s match.
Company Equity
Match charitable contributions
Miro will match personal donations up to $2000 USD/yr per Mironeer. We have a company partnership with Benevity, a leader in online workplace giving, to empower employees to lead giving campaigns.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within

An Insider's view of Miro

How would you describe the company’s work-life balance?

Miro has a healthy work-life balance policy. It's acceptable to WFH when necessary and, as long as you're performing well & making yourself available to your teammates, there is no limit to the time you can take to enjoy life

Andrew

Sr. Account Manager

What's the biggest problem your team is solving?

As a Sales team we work to solve customer productivity and security business challenges with distributed teams, management of agile workflows, and brainstorming of ideas and designs by positioning our online collaborative whiteboard platform to enable those teams to work more effectively

Ryan

Senior Sales Manager

What makes someone successful on your team?

A growth-mindset really helps to challenge ourselves and elevate our team, so we can continue to drive impact across Miro and help our customers be successful.

Megan

Enterprise Account Executive

How do your team's ideas influence the company's direction?

Leadership within Miro is driven by feedback. We're expected to bring our ideas forward to try and make the company better as a whole. We are always encouraged to say something if we see an initiative that we don't believe in. Our opinions are encouraged and I've seen individuals affect process rollout and feature development within Miro's product.

Danielle

Enterprise Inside Sales Representative

Jobs at Miro
58

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1 day ago
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Austin, TX
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Austin, TX
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Miro
Austin, TX
2 weeks ago
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Miro
Austin, TX
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Enterprise Customer Success Manager

Miro
Los Angeles, CA
1 week ago
What you’ll do Manage a portfolio of roughly 100 Enterprise customers Maximize customer retention metrics Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcome through scaled engagements Identify. track and improve the health status of each of your customers Ensure product adoption by on-boarding new customers and new teams

Strategic Account Executive

Miro
San Francisco, CA
1 month ago
About the team The Strategic Team is a critical component of our go-to-market strategy and presents an outstanding opportunity to work on strategic sales cycles with our largest customers across a broad range of industries (Companies like Salesforce, Dell, Netflix, etc). The Strategic Team is a critical component of our go-to-market strategy and presents an outstanding opportunity to work on strategic sales cycles with our largest customers

Strategic Finance Manager

Miro
San Francisco, CA
1 day ago
The Strategic Finance team at Miro has a clear mission: solve key business problems to drive the company’s growth and financial performance. Our goal is to use data to help the company make the right decisions, address key challenges and identify new ways to grow. We are looking for a Strategic Finance Manager who is passionate about making an impact at a fast-growing company. You will partner with the GTM organization and will play a critical

Senior Manager, US Sales Enablement

Miro
Austin, TX
1 month ago
About the team You will join a highly motivated, upbeat Go-to-Market Enablement team that takes pride in growing customer relationships, running strategic sales cycles, and delivering the Miro value proposition to a diverse base of accounts across various industries. As the Senior Manager of US Sales Enablement, you will drive our ongoing training initiatives, various Enablement training / projects, and work with our LMS to help our GTM teams

Director of GTM Product Marketing

Miro
Austin, TX
1 day ago
As the Director of Go-to-Market Product Marketing, you will have ownership of several strategically important areas of our business, helping to launch new marketing functions and bridge the work of our product team with that of our customer-facing teams. You will work across Marketing, Customer Success, Sales, Solutions Engineering, and Revenue Operations to align the broader company around our Product strategy and deliver compelling sales motions to tell Miro’s story to customers.

Talent Sourcer

Miro
Los Angeles, CA
2 months ago
About the team A bit about our team - we are cultural ambassadors and strive to continually up-level the experience we provide candidates and elevate the talent we bring on board. We have team members in San Francisco, Los Angeles, Amsterdam, Russia and Austin, which aligns with our company vision to enable collaboration without constraints of geographic locations. In the same vein, we have a flexible working culture and embrace trust in one